About HI-SO Rooftop Bar
HI-SO Rooftop Bar is an upscale, adults-only bar perched atop the SO/Auckland hotel at 67 Customs Street East (entry via the hotel lobby/lift) . Guests ride the elevator to Level 16 for panoramic views of Auckland Harbour and the skyline – including Rangitoto Island and the “City of Sails” – while enjoying craft cocktails and small plates. In design the bar is striking: its interiors use “volcanic-like” rock textures and neon artwork that nod to Auckland’s volcanic history and the site’s gold-vault past . The SO brand describes HI-SO as a “luxury rooftop bar with panoramic views” , and the venue’s own marketing promises a balance of high-end glamour “with a playful twist” . In early press HI-SO was hailed as an “Instagrammable” hotspot and Auckland’s newest lifestyle destination . In short, HI-SO is notable for combining fashion-forward luxury (cutting-edge design, a global-sohysteric vibe) with OK-friendly Kiwi warmth on an open-air sky-deck.
Events and Programming
HI-SO is known for its lively event program, centring mostly on music and drink-led parties rather than formal concerts. Every Friday and Saturday evening the rooftop comes alive with DJ sessions starting in late afternoon (typically 5pm onward) , filling the skydeck with upbeat house, funk or lounge sets as the city lights up below. Beyond weekends, the bar hosts curated events and seasonal promotions – for example, HI-SO has special New Year’s Eve celebrations (“Countdown in the Sky 2025” on Level 16) and cocktail-planning for Negroni Week, Xmas and other occasions . The bar’s “What’s On” announcements have highlighted themed nights (NYE parties, wine tastings, release of limited-edition cocktails, etc.). Notable recent events include blend-specific showcases (for instance, introducing a unique Pistachio Chocolate Martini on tap ) and guest DJ nights featuring local and international act. Typically there is no cover charge on ordinary nights – patrons come for drinks, music and the views – but large parties and holiday events may have capacity limits or tickets. (For example, a numbered “Countdown” ticket is required for the rooftop New Year’s Eve party .)
Regular DJs: Weekend DJ sessions (Fridays and Saturdays, ~5pm–late) provide a vibrant soundtrack .Special Events: The venue throws seasonal events – e.g. an annual New Year’s countdown on NYE (2019–2025) , Ladies’ Nights, cocktail tastings or live music showcases.Themed Promotions: Limited-time offerings like Negroni Week specials (mid-Sep 2025, 4 custom Negroni cocktails) keep the menu fresh .Booking required: Big events and shows sell out – for example, tickets are already on sale for the 2025 countdown (pricing announced later).
Tickets and Booking
For ordinary nights at HI-SO, entry is free – it operates like a lounge bar. You simply come up, order drinks, and stay as long as you like. The bar accepts walk-in guests every day. However, some smart planning can help on busier evenings. A limited number of tables can be reserved each day (especially for groups of about 6–12 people) . HI-SO’s policy notes that groups of 6 or more on Friday/Saturday nights require a bar tab deposit or minimum spend of NZ$60 per person to secure a booking . In other words, for large weekend parties you will need to meet the spending requirement (which is simply run as a starting bar tab) . Smaller parties (under 6) often just walk in, but confirming a table a day in advance is smart if you have a group. To book, use HI-SO’s online reservation tool or email the SO/Auckland events team; bookings are on a first-come basis and subject to availability .
Patrons should note that special party nights (like New Year’s Eve) are ticketed. For those affairs, tickets sell via official channels – the HI-SO website or affiliated event pages. For example, the rooftop’s “Countdown in the Sky” NYE 2025 tickets went on sale in mid-2024 . Pricing for tickets varies by event (often tiered by early bird/door), but typical cocktails themselves run about $18–$20 (the signature Pistachio Chocolate Martini is NZ$18 per glass ). The bar also notes that it is fully licensed and does not permit BYO drinks or outside food – everything consumed must be purchased on site.
No regular cover charge: On normal nights you just pay for your drinks/food. The menu is entirely à la carte (e.g. cocktails, beer, wine and snacks). A craft cocktail like the Pistachio Chocolate Martini costs around $18 .Reservations: HI-SO is primarily walk-in, but you can reserve a few tables in advance. Groups of 8 or more are strongly advised to book , and 6+ on Fri/Sat require a $60 per-person tab .Special events: Holiday parties and concerts have separate ticket sales. For example, tickets were listed for “Countdown In The Sky | NYE 2025” . Watch official announcements for pricing and presales.Purchasing tickets: When events do require tickets (NYE, etc.), buy them only through HI-SO/Accor’s official platforms. Sign up for newsletters or follow the venue’s updates to catch presale links.
Seating and Layout
The layout of HI-SO Rooftop Bar blends indoor lounge areas with a broad open-air deck. Upon exiting the lift on Level 16, guests find a chic bar area with stools, sofas and cocktail tables indoors, plus huge floor-to-ceiling windows and ceiling fans. Beyond that is the expansive roof terrace with additional seating and standing areas, offering 180º panoramic city and harbour views . The outdoor terrace is particularly prized at sunset and by night; note that terrace tables are strictly first-come, first-served . In practice this means that on busy nights the earliest arrivals may claim the prime view seats. Indoors, seating is more plentiful (cushioned lounges, high-tops, communal tables), so you can usually get a seat without a reservation unless the bar is very full.
Because the bar is partly open-air, its acoustics and atmosphere shift with the weather and time. Visitors describe the décor as “bright and airy” with creative furnishing . The mixologists set speakers around the space during DJ nights, so music carries clearly both inside and out. For the best experience, many patrons choose seats along the terrace edge or by the corner windows for 360° views. (The overhead roof provides shade – if unsure, you can stand by the window or under the overhang.) Either way, HI-SO’s design ensures almost every seat has a great outlook. One tip: table service is available, but you may need to order drinks at the bar if it’s crowded.
Getting There and Parking
HI-SO Rooftop Bar is centrally located in Auckland’s CBD (downtown) at 67 Customs Street East . The easiest landmark reference is Britomart Transport Centre: it’s only a 5-minute walk from the city’s main train/bus hub. If coming by bus, numerous city routes stop on Queen or Victoria Street nearby (look for buses headed to Britomart or the waterfront). From the ferry terminals (Queens Wharf/Viaduct Harbour), it’s a 10-minute walk east. The SO/Auckland hotel entrance is on Customs Street (next to the old Reserve Bank building) – once inside the hotel lobby just ride the lift to the 16th floor.
Address: SO/Auckland Hotel, Level 16, 67 Customs St East, Auckland CBD .Parking: On-site valet parking is available for NZ$65/night . (Enter via the Gore Street driveway and staff will park your car .) In addition, there are many paid public car parks in the area (staffed facilities like Wilson or Lorne Car Parks, and metered street parking on nearby roads).Taxi/Rideshare: Taxis and Uber/Lyft can drop off/pick up directly at the Gore Street hotel entrance. The driver should use the Gore Street driveway for easiest access (the valet area).Train/Bus: The Britomart rail/ferry terminal is a short walk west. Many Auckland buses also service stops at Queen/Victoria Streets or Customs near Britomart, which are within a block.Walking: HI-SO is about a 15–20 minute walk from SkyCity (Sky Tower) or from Queen Street’s shops. It’s also very close to the Viaduct waterfront dining area (5–10 minutes away on foot).
Inside the Venue
Step inside HI-SO’s lift lobby and you’ll find a smart, modern bar environment. Staff will typically check your ID at the door (no one under 18 is allowed inside ) and then welcome you to the rooftop. Once on Level 16, the atmosphere is upscale and energetic. Velvet couches and leather lounges are set among marble-top tables, and the bar itself features backlit shelves of bottles. Ambient track music plays until later hours. One review notes that HI-SO is “imaginatively furnished” and “looks great” both in the indoor lounge and on the terrace . The overall vibe is downtown chic – dress-shoes or casual heels fit right in.
As expected in a cocktail lounge, the drink menu is the star. HI-SO offers a handpicked selection of signature cocktails, custom mixes and classic drinks . For example, they serve their own specialty tap cocktails (like the Pistachio Chocolate Martini) and a range of handcrafted martinis, tropical mixers or local-ingredient aperitifs . Beers and wines by the glass are also on offer, but much of the focus (and fun) is on trying creative cocktails. Food is limited to shareable small plates or bar nibbles – there’s no full kitchen menu. One loyalty tip is to try a few of their house garnishes or tapas-style treats to accompany drinks. The menu price range is moderate: cocktails are around $15–$20 and snacks typically $5–$15.
Practical details: There is no coat check or luggage storage at the bar, so carry minimal belongings. Free Wi-Fi is not advertised for bar patrons (it’s mainly hotel guests), but you’ll usually have mobile network signal on the roof. The toilets are in the hotel hallway on the same floor. Smoking is not allowed indoors, but there is likely a smoking section on the terrace (as per normal NZ law). If you have dietary needs, HI-SO can often accommodate them on request (just mention gluten-free or vegan options to staff when ordering). The service style is attentive: orders are taken at your table by friendly bartenders and servers, and the bar tab can be settled at the end of the evening.
Entry and ID: All patrons must show valid photo ID (driver’s licence or passport) – HI-SO is strictly 18+ . Dress smart-casual (no shorts or flip-flops) as management may refuse entry for overly casual attire .Drinks & Food: The bar’s cocktail list is crafted in-house . Typical orders include $15–$18 cocktails (for instance, the Pistachio Chocolate Martini is $18 by the glass ), plus beers and wines. Food offerings are limited to snacks/small plates – nothing to pre-order like a meal.No BYO: Outside food or alcohol cannot be brought in ; all consumption must be purchased on-site.Atmosphere: The space transitions from a relaxed high-tea vibe in the arvo to a lively lounge at night. By late evening (10pm onward on Fri/Sat) the music gets louder and the terrace area gets busier, so expect a party-like energy then.
Nearby Amenities
On-site dining: The same building houses SO/Auckland’s other venues. Just one floor below HI-SO is Harbour Society , a fine-dining restaurant run by Michelin-starred chef Marc de Passorio . In the lobby level there is Javalab Cafe , a Parisian-style coffee bistro , and Mixo Bar , a casual cocktail bar on the ground floor . These provide options if you want a pre- or post-drink meal on-site.Restaurants and bars: The entire Central area is filled with eateries. Possible pre-show dinner venues include Federal Street’s eateries (such as the Federal Delicatessen just a few blocks away) or waterfront spots at Wynyard Quarter and Viaduct (10–15 min walk). A 2–3 minute walk will also get you to Elliot Street Kitchen, Tawnys, or smart cafés on Queen and Victoria Streets. After drinks, nearby nightlife includes Britomart’s bar precinct, Karangahape Road (K’Road) clubs, or SkyCity’s late-night lounges.Hotels: SO/Auckland is itself a hotel. If you need an overnight stay, the bar is conveniently located next to several other upscale hotels (SkyCity Complex hotels, Cordis Hotel, Grand Millennium, etc.), all within walking distance.Transit connections: Britomart Station (trains/ferries) is within 5 blocks. The free “Link” bus makes circuits of the CBD including near Customs Street if you need to hop around the city center. Auckland’s SkyBus from the airport stops at SkyCity (a 10-minute walk away).Plan your arrival: For a stress-free experience, arrive 30–45 minutes before your planned event or sunset time. If you have a reservation or a large group, use the hotel lobby entrance and notify staff. On sold-out nights, join the outdoor queue on the pavement leading up Gore/Customs St.
What Makes This Venue Special
Unrivalled Views: Few venues in Auckland match HI-SO’s outlook. On a clear evening you can see Rangitoto volcano to the north, the sparkling Waitematā Harbour, and a sweeping panorama of the city below . The rooftop setting – up 16 floors – makes photos and sunset-watching unforgettable.Bold, Local Design: Its interior is deeply inspired by Auckland’s geology and history. Cast-in-place rock textures and bespoke neon art (by local artist Benny Castles) give the bar a dramatic look . Even the busy emblem logo reflects volcanic motifs , a nod to both the site’s former gold vaults and Auckland’s “City of Sails” culture.Signature Cocktails: HI-SO is known for inventive drinks. It boasts Auckland’s only Pistachio Chocolate Martini on tap (a unique indulgence) , and a library of creative blends. This focus on original mixology – plus its premium sake/wine/beer list – gives it an edge over typical city bars .Exclusive Atmosphere: Operating from a luxury boutique hotel (Accor’s SO/Auckland), the bar’s vibe is sleek and cosmopolitan. It regularly wins travelers’ awards (often landing among the top nightlife spots in reviews) and appeals to both locals and international visitors. The service, crowd and aesthetic feel high-end yet welcoming .Rooftop Culture: New Zealand’s strong penchant for rooftop bars – especially for celebrations – makes HI-SO a natural gathering point. It has quickly become a “place to be seen” for special occasions, complete with elevated DJ parties and themed events that embrace Auckland’s festive spirit .
Visitor Tips and Information
Wheelchair Accessibility: The bar is wheelchair-friendly with elevator access to Level 16 . The layout is mostly flat on each level, though the terrace is uncovered (take care if wet).ID and Ages: Remember this is strictly 18+ – no minors even as guests . Bring a valid photo ID (NZ driver’s licence or passport) for entry.Dress Code: Smart-casual attire is required . Avoid beachwear, sports jerseys or flip-flops – management may refuse entry if too casually attired.Best Seats: For the best view, try to snag a table on the terrace edge or by a window. But note: outdoor seating is first-come, first-served , so arrive early for peak-times (e.g. sunset or DJs).Payments: The bar accepts credit cards for drinks. There’s no cash cover charge; you pay only for what you order. (If booking for Fri/Sat, remember the $60pp minimum spend requirement .)Don’t Miss: If it’s your first visit, try at least one of the house-special cocktails. The Pistachio Chocolate Martini is a favorite novelty . Also enjoy the atmosphere – on weekend nights the energy is vibrant, while weekday evenings are more laid-back.Weather Consideration: Much of HI-SO is outdoors. In Auckland’s changeable climate, a light jacket helps for breezy evenings. Heavy rain is rare at night, but if it rains they may move some service undercover. Arriving Plan: If you have a reservation or event ticket, check the hotel’s confirmation for any special entry instructions. For walk-ins, the main entrance is best. On very busy nights, allow a few minutes extra for entry formalities.Late Night Transport: The last trains/ferries in Auckland run around midnight, so if you plan to stay late (the bar “officially” closes around midnight on weekends ) have a backup plan (taxi/Uber can pick up at the Gore St driveway). Note SkyBus services end earlier, so for early arrivals/late departures consider ride-share or airport shuttles from the city.Minimums and Bookings: Remember that large weekend bookings carry a $60 per-person bar tab . Also, check ahead whether there’s a special event (there’s sometimes a cover or ticket) on the night you plan to visit. Extras like fake flowers or decoration are allowed if pre-approved .
Frequently Asked Questions
What are HI-SO Rooftop Bar’s opening hours?
HI-SO is open most afternoons and evenings. It closes Mondays and reopens Tuesday–Sunday. Typical hours are Tue–Thu 3:00pm–11:00pm, Fri–Sat 3:00pm–midnight, and Sunday 11:30am–9:00pm . (These can vary slightly for holidays.)
How do I find HI-SO Rooftop Bar in Auckland?
HI-SO is located on Level 16 of the SO/Auckland hotel at 67 Customs Street East in the Auckland CBD . The hotel entrance is on Customs Street (next to Gore Street). You can reach it easily on foot from Britomart Station (about 5 minutes away) or by downtown buses/ferries. Once in the hotel lobby, take the elevator to the rooftop floor.
Do I need a ticket or cover charge to enter HI-SO?
For normal nights there is no entry fee or ticket required. HI-SO operates as a bar: you pay only for the drinks and food you order. However, special parties (such as New Year’s Eve events) are ticketed. For example, tickets were sold for the 2025 NYE countdown . Always check the venue’s announcements to see if a cover charge applies on the night you visit.
Can I reserve a table at HI-SO Rooftop Bar?
Yes, but availability is limited. HI-SO allows a small number of table reservations each day. Groups of about 6–12 should definitely book in advance. The bar’s policy notes that groups of 6 or more on Fridays and Saturdays must meet a $60 per-person minimum spend . For smaller groups (under 6), you can usually walk in, though you may queue to get a spot.
Is there a dress code at HI-SO Rooftop Bar?
Yes. HI-SO enforces a smart-casual dress code . Guests are expected to be neatly dressed (no sports gear or thongs). In practice this means no swimwear, bare feet or aggressively casual attire. Management reserves the right to refuse entry if the dress is too informal.
Are children or under-18s allowed at the bar?
No. HI-SO is strictly R18. No one under 18 can enter, even if accompanied by adults . This rule is actively enforced for licensing reasons. Make sure everyone in your party has valid photo ID.
What parking options are available?
The hotel offers valet parking for HI-SO patrons: $65 per night (drive into the Gore Street hotel driveway for drop-off). There are also many nearby public parking lots in the CBD (e.g. Wilson, Lorne, Argus). Street metered parking is available in the area too. Note that Auckland parking can be expensive; plan accordingly or consider dropping off and using a taxi for your return.
Which public transport should I take?
HI-SO is a short walk from Britomart Station (Auckland’s central train/bus hub on Quay Street). Any train or bus via Britomart will get you close. Alternatively, CityLink free buses circulate Auckland’s CBD and stop near Customs Street. If coming by ferry, get off at Queens Wharf and walk east through the Viaduct to Customs Street (about 10–15 minutes).
What’s the best place to sit for the view?
Seats along the outdoor terrace edges or by the corner windows offer the most sweeping vistas. These can fill up early since the terrace is first-come, first-served . On fair-weather days, plan to arrive at least 30 minutes before sunset (or before busy music sets) to claim a spot. Inside, seating is ample but you’ll lose some of the view – so outdoor seating is usually worth the wait if the weather permits.
Can I bring food or drink into the bar?
No. By law, HI-SO is a fully licensed venue, so outside food or alcohol is not permitted . You must purchase all drinks and any snacks from the bar. (For example, they won’t allow homemade cakes or BYO wine.)
What type of music and events are held at HI-SO?
HI-SO tends to host DJ-driven evenings. Expect a mix of lounge, lounge-house or eclectic dance music from live DJs on Fridays and Saturdays . Occasionally there are theme parties or guest sets. It’s not a concert hall with live bands, but rather a rooftop club atmosphere. Check the bar’s website for the current entertainment schedule or special event nights (like holiday DJ parties or guest DJs).
How early should I arrive?
For a relaxed experience, arriving at least 30–45 minutes before a busy event or typical weekend peak (around 7–8pm) is wise. This ensures you can enter and choose seating comfortably. On very busy nights (DJ events, public holidays), guests often line up outside. If you want prime sunset views or a terrace table, aim for even earlier. Otherwise, wander in after dinner or work anytime up until about 10pm.
Is HI-SO accessible for wheelchair users?
Yes. The bar is noted as wheelchair-accessible . There is an elevator from the lobby up to Level 16, and the floor is level. Keep in mind that much of the space is open-air (the terrace), but it is paved and should be navigable. If in doubt, call ahead so staff can assist when you arrive.
Do they accept group bookings or large parties?
Yes, HI-SO can accommodate groups, but with conditions. As noted, groups of around 6 or more (especially on Fridays/Saturdays) must meet a NZ$60 per person minimum bar tab . It’s a good idea to book groups of 8 or more in advance to ensure space . For extremely large private events, the venue may offer private hire terms (contact the events team via email). Otherwise, groups beyond the standard tables sometimes spread across multiple tables or stand on the terrace.
What payment methods can I use at HI-SO?
HI-SO accepts all major payment methods. You can pay by credit or debit card (Visa, MasterCard, etc.) at the end of your evening. They do not require cash at the door, and there is no prepayment unless you have a booked table with a deposit. Splitting bills at the table may be inconvenient (many patrons pay individually at the bar). You do not need to pay an entry fee – just settle your tab for drinks/food purchased.
Does HI-SO have Wi-Fi or phone charging?
There’s no public Wi-Fi network advertised specifically for bar guests. If needed, hotel guests may use the SO/Auckland guest Wi-Fi, or you can rely on mobile data (the bar has good cellular reception on the roof). There are no dedicated charging stations at tables, so plan to charge your devices beforehand.
Are vegetarian or gluten-free options available?
HI-SO’s food menu is limited, but the staff can usually accommodate dietary needs. They have provided for vegetarian and gluten-free requests when asked. (In the FAQs they mention they can cater to special diets if you let them know in advance .) If you have severe allergies, mention them to your server – the small plates are often easy to adjust.
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