Probleme beim Ticketverkauf für Veranstaltungen lösen
How do you manage event accreditation with your tickets?
Issue named staff, crew and press passes from the same event as your tickets, then scan both in one door app and keep an approval note with each pass.
- Für
- Managing staff, crew, press or partner accreditation for a venue or stadium
- Dauer
- 6 Minuten
Create a pass type for each accredited group, issue a named pass to each person and set how many times it can be used. The same door app scans passes and tickets, while the pass record keeps the holder, approval note and scan history.
Keeping accreditation with the event removes a second import, gate app and end-of-night reconciliation.
Wie Ticket Fairy das löst
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Accreditation linked to the event
Issue accreditation from the event it is for, or from the brand above it where the access runs across a season or a tour. You export nothing to a second system and import nothing back.
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Pass holders and ticket buyers kept with the event
Passes and ticket sales belong to the same event. The pass list shows who you issued access to and any approval note you recorded.
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One scanner on the gate
The door app scans both passes and tickets and tells them apart by the code, so every gate team can use the same scanning workflow.
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A record tied to each pass
Each pass carries who you issued it to and any note you left about who approved it. Every scan also records when it happened and who scanned the pass.
So richten Sie es ein
Was Sie brauchen, bevor Sie anfangen
- You're an owner or an admin on the event or the brand.
- Multi-Entry Passes is in your menu. It appears once we turn passes on for your brand or your event. Ask us if you cannot see it.
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List the groups you accredit
Create a pass type for each group that needs different access rules, such as staff, crew, production, security, press, partners or contractors.
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Create a pass type for each group
On Multi-Entry Passes, select Manage types, then Create Pass Type. The name is what your gate staff will see on the night, so use the word they use.
Multi-Entry Passes, Create Pass Type. -
Decide how often each group may enter
Set the limit to cover the expected entries and exits for that group. Allow extra uses only where their work may require another trip through the gate.
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Upload the accreditation list
Take the list each department sends you and add it under Upload Recipients as a CSV of first name, last name and email address with no header row. Record who approved it in Notes.
Multi-Entry Passes, Create New Pass. -
Brief the gates that will see passes
Tell the staff entrance what a valid pass looks like on the scanner and what to do with a refusal. The app takes both kinds of code, so the difference is in what your team expects rather than in the setup.
The app checks the event, brand or venue the pass belongs to and the number of uses you allowed. Brief each entrance on the pass types it should accept.
Fragen, die Sie haben könnten
- Do we have to run accreditation and ticketing as two systems?
- No. Issue passes from the event and scan them with the same app as tickets. Pass holders and ticket buyers remain in separate lists under that event.
- Can accreditation run across a whole season?
- Yes. A brand-level pass works across that brand's events. A venue-level pass works only at events linked to that saved venue; typing the venue address instead does not create that link.
- What record is kept for each pass?
- Each pass keeps the name you issued it to and any note about who approved it. Every scan records the pass, when it was scanned and who scanned it.
Wie es weitergeht
Machen Sie das bei Ihrer eigenen Veranstaltung
Erstellen Sie Ihr Konto, legen Sie Ihr Event an und folgen Sie den Schritten in Ihrem eigenen Dashboard. Sie müssen kein Verkaufsgespräch buchen.