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Answer your buyers' questions on the event page
Door times, age limits, parking and bag rules are the questions buyers ask you again and again before a show. You put the answers on your event page, and buyers read them before they ask. If you already keep them in a know-before-you-go sheet, you can import the questions from that file.
Group the questions buyers keep asking into sections on your event page, keep a question private until you have decided the answer, and import a set of questions from a know-before-you-go sheet you already have.
- Für
- Answering common buyer questions on your event page
- Dauer
- 5 Minuten
Bevor Sie anfangen
- You're an owner or admin of the event. Support logins can read the FAQs page but cannot change it.
- You know the answers you want to give. Anything still being decided goes in with Public switched off.
- For the document import, you have the sheet, PDF, photo or Word file you want the questions read out of, up to 15 MB.
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Make a section for a group of questions
Open your event, select FAQs, select Create Section and give it a Name of Section.
Hinweis: A section is a heading on your event page, so name it the way a buyer would think of it. General Questions and Getting Here cover most events.
FAQs. -
Add the questions to it
Select Edit on the section, then Add Question, and fill in Question and Answer.
Hinweis: Use the buyer's words rather than yours. "What time do doors open?" gets read; "Ingress" does not.
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Hold back a question that is not settled
Switch Public off on any question whose answer you are still waiting on.
Hinweis: The question stays on your FAQs page and off the event page, so you can fill the answer in as soon as you have it rather than starting again.
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Put the section in front of buyers
Switch Public on for the section itself, on the row in the sections table.
Hinweis: A section that is off shows nothing on the event page, however many questions are public inside it.
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Put the sections in the order a buyer reads them
Drag a section by the handle at the left of its row until the order matches the order buyers ask in.
Hinweis: Doors, age and bags before travel and parking, because most buyers stop reading once their own question is answered.
Probiere diese Schritte bei deinem eigenen Event aus
Erstelle ein kostenloses Konto, lege dein Event an und folge den Schritten oben in deinem eigenen Dashboard. Das dauert ein paar Minuten, und du musst kein Verkaufsgespräch buchen.
Keine Einrichtungsgebühren. Keine verpflichtende monatliche Ticketing-Gebühr. Keine Kreditkarte nötig.
Oder lassen Sie es erledigen
Fai, the assistant inside your dashboard, can read your FAQ sections, draft new ones, add and reword questions, reorder them and import a set from a document. She asks you to approve anything she drafts. The same workflow is on the FAQs page.
In Ihrem Dashboard, mit Fai
On <EVENT NAME>, add an FAQ section called Getting Here with questions about parking, the shuttle bus and which gate coaches use
Über MCP, mit Ihrem eigenen Assistenten
Verbinden Sie Ihren Assistenten mit unserem MCP-Server und bitten Sie ihn:
Lassen Sie --read-only in Ihrer MCP-Konfiguration. Diese Aufgabe liest nur Daten, deshalb braucht Ihr Assistent keine Werkzeuge für Änderungen.
Pick the brand, find the event <EVENT NAME> and show it
Lass Fai das für dich erledigen
Fai arbeitet in deinem Ticket Fairy Dashboard. Erstelle dein Konto, öffne Fai und füge die Anweisung von oben ein.
Keine Einrichtungsgebühren. Keine verpflichtende monatliche Ticketing-Gebühr. Keine Kreditkarte nötig.
Import the questions from a document you already have
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Import from your info sheet
Select Import from document, then Choose a file and pick your sheet.
Hinweis: It reads a Word file, a PDF, a photo or a text file up to 15 MB, so a picture of a printed sheet works.
FAQs, Import from document. -
Check what it found before buyers see it
Read the sections it lists, then select the button that adds them.
Hinweis: Everything it adds arrives with Public switched off, so nothing reaches your event page until you have read it and switched it on.
Fai can read a photo of your sheet, or text you paste to her, and draft the sections and questions from it for you to approve. A Word file or a PDF goes through Import from document on the page instead, which reads them for you.
In Ihrem Dashboard, mit Fai
On <EVENT NAME>, turn this photo of our info sheet into FAQ sections
Über MCP, mit Ihrem eigenen Assistenten
Lassen Sie --read-only in Ihrer MCP-Konfiguration. Diese Aufgabe liest nur Daten, deshalb braucht Ihr Assistent keine Werkzeuge für Änderungen.
Pick the brand, find the event <EVENT NAME> and show it
Rename or delete a section
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Rename a section
Select Edit Name on the section row, change Section Name and select Save.
Hinweis: Two sections cannot share a name, and the dialog says so before it lets you save.
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Delete a section you no longer need
Select Delete Section and confirm.
Hinweis: The questions inside it go with it, and the confirmation says how many.
Fai can rename, reorder and delete sections and questions, and asks you to approve each change first.
In Ihrem Dashboard, mit Fai
On <EVENT NAME>, rename the Getting Here FAQ section to Travel and Parking
Über MCP, mit Ihrem eigenen Assistenten
Lassen Sie --read-only in Ihrer MCP-Konfiguration. Diese Aufgabe liest nur Daten, deshalb braucht Ihr Assistent keine Werkzeuge für Änderungen.
Pick the brand, find the event <EVENT NAME> and show it
Fragen, die Sie haben könnten
- Where do the FAQs appear?
- On your public event page, under the event details, grouped by section in the order you put the sections in.
- Do the FAQs carry over when I duplicate an event?
- They can. Tick the FAQs option while you duplicate and the sections and their questions are copied to the new event, ready for you to change the details that moved.
- What does the import do with a document it cannot read?
- It tells you it found no questions and asks for a clearer file. Nothing is added, so you can try another document or add them by hand.
Hast du noch eine Frage?
Buche eine Demo, und wir beantworten sie in einem Gespräch, passend zu deiner Art von Event. Oder erstelle dein Konto und sieh es dir selbst an.
Keine Einrichtungsgebühren. Keine verpflichtende monatliche Ticketing-Gebühr. Keine Kreditkarte nötig.
Verwandte Anleitungen
Machen Sie das bei Ihrer eigenen Veranstaltung
Erstellen Sie Ihr Konto, legen Sie Ihr Event an und folgen Sie den Schritten in Ihrem eigenen Dashboard. Sie müssen kein Verkaufsgespräch buchen.