De principio a fin
Change the date or call off an event
A headliner pulls out, a venue loses its licence or the sales never came, and promoters usually have to decide fast. Postponing, cancelling and refunding each leave ticket holders in a different position, and only a postponement can be lifted again afterwards.
Choose between postponing, cancelling and refunding, tell ticket holders before they hear it anywhere else, and see what each choice means for their tickets and their money.
- Para
- Choosing between a new date, calling an event off and refunding buyers
- Dura
- 7 minutos
Antes de empezar
- You are an owner or admin for the event. Both changes are unavailable after the event has ended and after its funds have been paid out.
- You know what the event has sold and what refunding all of it would cost you.
- You have checked what your terms, artist agreement and venue contract commit you to.
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Choose the change that fits
Choose between a new date, calling the event off and refunding some of the orders.
Nota: Choose postponement whenever a later date is possible. A postponed event can still be cancelled later, and a cancelled one is hard to bring back.
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Open the page for the change you chose
Open Event Details to postpone or cancel, and Orders to refund one order at a time.
Nota: Postponing and cancelling are whole-event actions with their own dialogs. There is no partial-refund dialog: you refund each order from the Orders page.
The postponement dialog, one of the three status actions. -
Follow the guide for the change you chose
Open the guide to the change you chose, cancelling an event, postponing one or refunding an order, and follow it to the end.
What each change emails
Postponing emails every ticket holder when you confirm it. Cancelling emails each buyer when their own refund goes through. Refunding only some orders emails nobody. Your own message is the one that explains what happened, so send it the same day and change the event description to match.
Nota: Until you change the page, buyers who never got your email can still buy.
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Update everything that still points at the old plan
Check the sale windows, the door times, the scheduled messages and any advertising that still points at the old plan.
Nota: A postponed event keeps every time you set separately: last entry, doors, ticket-level entry and scheduled emails all still hold the old date until you move them.
Prueba estos pasos en tu propio evento
Crea una cuenta gratis, monta tu evento y sigue los pasos de arriba en tu propio panel. Tarda unos minutos y no necesitas reservar una llamada comercial.
Sin cuotas de alta. Sin cuota mensual obligatoria. Sin tarjeta de crédito.
O deja que lo hagan por ti
Fai can read the ticket sales back to you, open the page where you make the change, and draft the message to ticket holders. Take her figure as ticket sales rather than the whole bill: add-ons and instalment plans sit outside it.
En tu panel, con Fai
For <EVENT NAME>, tell me what its tickets have sold and whether its funds have been paid out yet. Say what your figure leaves out
Desde tu propio asistente, por MCP
Conecta tu asistente a nuestro servidor MCP y pídele:
Mantén --read-only en tu configuración MCP. Esta tarea solo lee datos, así que tu asistente no necesita herramientas que hagan cambios.
Pick the brand, find the event <EVENT NAME> and show its status, dates and sales
Desde tu terminal
Instala la CLI desde nuestra página de la CLI, inicia sesión con ticketfairy auth login y elige la marca con la que trabajas usando ticketfairy brand use <BRAND_ID>. ticketfairy brand list y ticketfairy event list muestran los ID que usan los demás comandos.
Read the event before you decide, then run the change you chose.
Show the event, its dates and its status
ticketfairy event get <EVENT_ID>
Deja que Fai lo haga por ti
Fai trabaja dentro de tu panel de Ticket Fairy. Crea tu cuenta, abre Fai y pega la instrucción de arriba.
Sin cuotas de alta. Sin cuota mensual obligatoria. Sin tarjeta de crédito.
Let buyers refund themselves instead
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Turn on self-service refunds
Let ticket holders refund their own orders when you expect many requests and want your team out of the middle.
Nota: This suits a postponement more than a cancellation, because a cancellation refunds everybody anyway.
Fai can open the event so you can switch self-service refunds on. How many buyers used them is read on the Orders page today.
En tu panel, con Fai
Open <EVENT NAME> so I can let buyers refund themselves
Desde tu propio asistente, por MCP
Mantén --read-only en tu configuración MCP. Esta tarea solo lee datos, así que tu asistente no necesita herramientas que hagan cambios.
Pick the brand, find the event <EVENT NAME> and show its settings
Desde tu terminal
Read the event to see the current refund setting.
Show the event and its settings
ticketfairy event get <EVENT_ID>
Offer the ticket to another buyer
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Open resale for the people who cannot come
Let buyers who cannot make the new date pass their ticket on at face value instead of refunding it.
Nota: This keeps the money on the event and fills the room, which a refund does neither of. It suits a postponement to a date some buyers cannot make.
Fai can open the event so you can turn resale on. The resale figures are read in the dashboard today.
En tu panel, con Fai
Open <EVENT NAME> so I can let buyers pass their tickets on
Desde tu propio asistente, por MCP
Mantén --read-only en tu configuración MCP. Esta tarea solo lee datos, así que tu asistente no necesita herramientas que hagan cambios.
Pick the brand, find the event <EVENT NAME> and show its settings
Desde tu terminal
Read the event to check resale is open.
Show the event and its settings
ticketfairy event get <EVENT_ID>
Preguntas que puedes tener
- Which choice can I undo?
- Postponement. You can change the date, change who may refund, or remove the postponed status yourself. Only Ticket Fairy support can reverse a cancellation.
- Can I decide later, once I have a new date?
- Yes. Postpone without publishing a date, then reveal it when the venue and the artists are confirmed. Ticket holders hear that plans changed without waiting.
- What if the money has already been paid out?
- Neither change is available once the funds have left. Contact Ticket Fairy support with the event ID and what you need to do.
- Do I have to refund everybody when I postpone?
- No. You choose whether every ticket holder, only those who bought before the postponement, or nobody can ask for a refund.
¿Todavía tienes una pregunta?
Reserva una demo y te la respondemos en una llamada, sobre tu tipo de evento. O crea tu cuenta y compruébalo por ti mismo.
Sin cuotas de alta. Sin cuota mensual obligatoria. Sin tarjeta de crédito.
Guías relacionadas
Hazlo en tu propio evento
Crea tu cuenta, monta tu evento y sigue los pasos en tu propio panel. No necesitas reservar una llamada comercial.