Change the date or call off an event

Choose the change that fits

Choose between a new date, calling the event off and refunding some of the orders.

• Postpone: The event happens on a later date, orders stay, and you choose who may ask for a refund. It works with or without a confirmed new date.
• Cancel: The event will not happen at all. Ticket Fairy refunds the event within one to two days, apart from orders it cannot refund, and only support can reverse it.
• Refund some orders: The event goes ahead with a change that affects only some buyers, such as a dropped support act or a moved stage.

Примечание: Choose postponement whenever a later date is plausible. A postponed event can still be cancelled later, and a cancelled one is hard to bring back.

Make the change where it lives

Open Event Details to postpone or cancel, and Orders to refund one order at a time.

Примечание: Postponing and cancelling are whole-event actions with their own dialogs. There is no partial-refund dialog: you refund each order from the Orders page.

Попробовать

Tell ticket holders in your own words

Email every ticket holder the same day, saying what changed, what it means for their ticket and what you are doing next.

Примечание: Postponement sends its own email when you confirm it, while cancellation lets buyers hear from the refund instead. Your message is the one that explains it.

Update the event page to match

Change the event description so anyone who reaches the page reads the same thing your email said.

Примечание: The page keeps selling to people who never got the email until it says otherwise. A cancelled event still saves its description and artwork.

Finish the clean-up the change left

Check the sale windows, the door times, the scheduled messages and any advertising that still points at the old plan.

Примечание: A postponed event keeps every time you set separately: last entry, doors, ticket-level entry and scheduled emails all still hold the old date until you move them.