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Plan your artists' pickups with drivers and vehicles for your event

Artist liaison and transport managers at festivals juggle a handful of drivers and vans against dozens of flights, and one late landing can knock out the rest of the event day. Planning each pickup against the same drivers, vehicles and shift rules shows the clash before it happens, and gives every driver one page that says where to be.

Give each airport and hotel pickup for your event a driver, a vehicle, a drive time and room for the bags, with a warning before you save when a driver is double booked, on a shift, short of rest or the vehicle is too small. When a flight is late, the pickup moves and Fai suggests a new plan, and each driver gets a day sheet on their phone.

Für
Getting every artist from the airport to your event on time
Dauer
9 Minuten

Bevor Sie anfangen

  • You are an owner, admin or producer on the event. The event's Operations page opens for those roles only.
  • The artists' flights or trains that need a pickup are in the event's Travel section.
  • Optional: your crew and volunteers are in the event's Shifts, so you can choose them as drivers and have their shifts checked.

  1. Open pickups for a day

    Open the event, select Operations, select Travel in the list of sections, then choose the Day under Pickups and shuttles.

    Hinweis: Each pickup shows the people, the route, its plan and whether it needs checking. Pickups to check above them lists every warning for the day.

    Ticket Fairy pickups for a festival day, with each airport pickup's people, driver, vehicle and drive time, the warnings to check and a new plan from Fai after a late flight
    A day of pickups and their plans.

  2. Add your drivers and vehicles

    Select Drivers and vehicles, then add each driver under Drivers and each vehicle under Vehicles.

    Hinweis: Choose Add someone from your team to pick crew or volunteers by name, or Add a hired driver with a name and phone. Give each vehicle its Passenger seats and the Large bags that fit.

    Ticket Fairy drivers and vehicles for an event, with crew, a volunteer and a hired driver, and each van and car with its seats and room for bags
    Your drivers and vehicles.

  3. Plan a pickup

    Select Plan on a pickup, choose the Driver and Vehicle, and enter the Drive time (minutes) and Large bags.

    Hinweis: The drive time is filled in from another pickup between the same places, or from your shuttle, when there is one, and says so. A drive time from 1 to 720 minutes and up to 200 bags are accepted.

    Ticket Fairy dialog to plan an airport pickup, with the driver, vehicle, pickup time, drive time and bags, and the warnings to check before saving
    Plan a pickup.

  4. Check the warnings and save

    Read the list under Check this before you save:, then select Save plan.

    Hinweis: You are warned when the driver or vehicle is on two trips at once, the driver has a shift, gets too little rest or works too long a day under your shift rules, or there are more people or bags than the vehicle takes. If you have sorted a warning out another way, select Plan anyway.

  5. Move a pickup when a flight is late

    Select Flight is late on the pickup, enter the Minutes late against the timetable, then select Move the pickup.

    Hinweis: A flight we track moves its pickup by itself. When a planned pickup moves by 15 minutes or more, Fai checks the driver's day and suggests a new plan.

    Ticket Fairy dialog for a late flight, with how many minutes late and the new pickup time
    A flight is late.

  6. Approve Fai's new plan

    Under New plans from Fai, read the new plan and select Approve and text the drivers.

    Hinweis: Fai keeps the same driver when they are free, or picks the least busy free driver and a vehicle that fits. The drivers with a phone number get a text only after you approve, and the same plan waits on Today.

  7. Share each driver's day

    Select Share with a driver, choose the Driver, then select Make link and copy the link for them.

    Hinweis: The link opens with no sign-in and shows the driver only their own pickups and shuttle runs.

    Ticket Fairy dialog to share a driver's day, with the driver and the choice to show phone numbers
    Share a driver's day.

The driver's day sheet

The driver opens the link on their phone and sees how many pickups they have that day and when the first one is. Each pickup shows the passengers, the bags, the vehicle and the drop-off address, and says when it moved later or earlier. They tap Picked up and Dropped off as they go.

Ticket Fairy page a driver opens on their phone, with the day's pickups, the passengers, bags, vehicle and drop-off address for each, and Picked up and Dropped off buttons
The driver's day on their phone.

Oder lassen Sie es erledigen

Fai reads each day's pickups with their plans and warnings, adds, changes or removes a driver or vehicle, plans a pickup, checks a plan before it is saved, marks a flight as late and asks for a new plan. She shows you each change first and waits for your yes, and she texts drivers only when you approve a new plan.

In Ihrem Dashboard, mit Fai

Plan Kai Rivers' airport pickup at <EVENT NAME> with Sam in Van 2, a 55 minute drive and 3 bags, and tell me if anything clashes

Lass Fai das für dich erledigen

Fai arbeitet in deinem Ticket Fairy Dashboard. Erstelle dein Konto, öffne Fai und füge die Anweisung von oben ein.

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Take a driver or vehicle off the list

  1. Remove them

    In Drivers and vehicles, select Remove beside the driver or vehicle, then confirm.

    Hinweis: Their pickups keep the name until you plan them again, so change the plan on each one.

Fai removes a driver or vehicle when you ask, after you confirm.

In Ihrem Dashboard, mit Fai

Take the minibus off the vehicles list for <EVENT NAME>, it has broken down

Fragen, die Sie haben könnten

Does the planner look up drive times on a map?
No. You enter each drive time once, and the planner offers it again for the next pickup between the same places. With none entered, the checks count 60 minutes.
Where do the shift rules come from?
From the rest and hours rules in Shifts. A driver from your crew or volunteers is checked against their own shifts too; a hired driver has no shifts to check.
How does the planner know how many people are travelling?
From the act's travel party on their advance, or from the number on the travel booking when there is no travel party.
Can I change the plan once the artist is picked up?
No. A pickup the driver has marked as picked up stays as it is. Plan the return trip on its own pickup.
What if a teammate changes the same pickup at the same time?
The second save does not overwrite the first. The dialog shows the pickup as it is now, and you save your change again on it.

Hast du noch eine Frage?

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Verwandte Anleitungen

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