Styr produktionen
Let event staff work a desk from their phone with a desk link
Accreditation teams, caterers and gate supervisors rely on volunteers and contractors who will never have a dashboard login. A desk link on their phone lets them work one desk at your event, keeps the hand-out and meal desks going through a dropped connection, and stops working the moment you stop it.
Share a desk link so volunteers, caterers and gate staff without a dashboard login can hand out passes, give crew meals, check passes at a staff gate or run registration at your event from their own phone or tablet. Each link opens one desk of one event, everything done through it is recorded under its name, and you can stop it at any time.
- Til
- Giving the staff at your event desks their own desk on their phone
- Tager
- 5 minutter
Før du går i gang
- You are an owner, admin or producer on the event. The event's Operations page opens for those roles only.
- The desk has what it works from: issued passes for a hand-out desk, meal desk or staff gate, and ticket holders for a registration desk or kiosk.
- To scan passes or tickets, the phone or tablet has a USB or Bluetooth scanner connected. Without one, staff enter the code by hand, or at the hand-out, meal and registration desks the person's name.
-
Open Desks
Open the event, select Operations, then select Desks in the list of sections.
Bemærk: Desks opens on Desks and links, with every desk of the event and the links already made. If Desks is not in the list, select More sections and open it there.
Every desk of the event and its links. -
Start a new link
Select Make a desk link, or Share a desk link on the desk's card.
Bemærk: Share a desk link is also beside Open the desk at the top of Accreditation and Meals, and it starts the link for that desk.
Make a desk link. -
Choose the desk
Choose the desk in Desk.
-
Name the link
Enter who uses it or where in Name, such as Backstage gate phone.
Bemærk: Everything done through the link is recorded under this name, so every hand-over, meal and scan says where it happened.
-
Choose where it works
If the link is for a staff gate, choose the zone in Gate for.
Bemærk: The site entrance checks only the day and hours, and a zone also checks that the pass opens it. A meal service point asks for Where it is instead, such as the crew catering tent.
-
Let a supervisor go past a refusal
Optional: Turn on the switch under the name, such as Can let a refused person through, with a reason (for a supervisor).
Bemærk: Leave it off for most staff; each reason they enter is recorded with the scan, meal or hand-over. A kiosk, a kitchen count and a lead scanner link never have it.
-
Choose when it stops
Optional: Choose a date and time in Works until.
Bemærk: Left empty, the link stops working the day after the event ends. A link can work for up to 120 days.
-
Make the link
Select Make link.
-
Open it on the desk's phone
Scan the QR code with the phone or tablet at the desk, or select Copy link and send it to them.
Advarsel: The address is shown once. If you lose it, select Get a new link in the list, and the old address stops working.
The link, shown once.
The desk on their phone
Staff open the link without signing in. The page shows your event, the desk, its name and when the link stops, and it does only that desk's work: a meal service point link cannot hand out passes or open your dashboard.
A desk with no connection
The hand-out desk and meal desks keep working with no connection. Staff scan and act as usual, each action is kept on the device, and the bar counts what is waiting until the connection is back and everything is sent. An action the server refuses, such as a meal for someone with none left, stays on the list with the reason until they dismiss it. A staff gate checks every pass with the server, so with no connection it asks staff to check passes by eye.
-
Check the link is in use
Look at the link in Desks and links.
Bemærk: It shows Working and how many times it was used, with the time of the last action.
Prøv disse trin på dit eget event
Opret en gratis konto, byg dit event og følg trinnene ovenfor i dit eget dashboard. Det tager få minutter, og du behøver ikke at booke et salgsopkald.
Ingen oprettelsesgebyrer. Intet obligatorisk månedligt gebyr. Intet kreditkort påkrævet.
Eller få det gjort for dig
Fai lists your event's desk links, and makes, changes or stops one after you confirm. Fai never gives out a link's address: to see it, open Desks and links and select Get a new link.
I dit dashboard, med Fai
Make a staff gate desk link called Backstage gate phone for the backstage zone at <EVENT NAME>
Lad Fai gøre det for dig
Fai arbejder inde i dit Ticket Fairy-dashboard. Opret din konto, åbn Fai og indsæt instruktionen ovenfor.
Ingen oprettelsesgebyrer. Intet obligatorisk månedligt gebyr. Intet kreditkort påkrævet.
Change a link
-
Change it
Select Change beside the link, change the name, zone, switch or end date, then select Save.
Bemærk: The phone at the desk keeps the same address. The desk itself cannot change: make a new link for another desk.
Fai changes a link's name, zone, supervisor switch or end date after you confirm.
I dit dashboard, med Fai
Let the Main desk tablet link at <EVENT NAME> work until Monday night
Get a new address for a link
-
Get a new link
Select Get a new link beside the link.
Bemærk: The old address stops working straight away, and the new one is shown once, with its QR code.
Fai replaces a link's address after you confirm, so the old address stops working, for example when it was shared by mistake. Fai never gives out the new address: select Get a new link in Desks and links when you need to see one.
I dit dashboard, med Fai
The Main desk tablet link at <EVENT NAME> was shared by mistake, replace it so the old one stops working
Stop a link
-
Stop it
Select Stop link beside the link, then select Stop link again.
Bemærk: Anyone using it sees that it no longer works, straight away. A stopped link cannot be turned back on, so make a new one if you need the desk again.
Fai stops a desk link after you confirm, for example when a phone goes missing.
I dit dashboard, med Fai
Stop the Crew catering tent desk link at <EVENT NAME>, the phone went missing
Spørgsmål du måske har
- What can someone with a desk link see?
- Only what that desk needs: the passes or ticket holders they scan or search for, with the names and photos the desk shows. They cannot open your dashboard, other desks or the event's settings.
- What if a phone with a desk link is lost?
- Select Stop link beside its link, then make a new link for the replacement phone. Everything done before you stopped it stays recorded under the link's name.
- How many desk links can one event have?
- Up to 200, stopped ones included. The list shows the 200 newest.
- Can I bring back a link that has ended?
- Yes. Select Change, choose a later date in Works until, then select Save. A stopped link cannot come back.
- Can two phones use the same link?
- Yes. Everything either phone does is recorded under the one link's name, so give each desk phone its own link when you want to tell them apart.
- What happens to meals given with no connection?
- Each meal counts on the day it was given, as long as it is sent within 12 hours. Keep the page open until the bar says everything is sent.
Har du stadig et spørgsmål?
Book en demo, så besvarer vi det i en samtale ud fra din type event. Eller opret din konto og se det selv.
Ingen oprettelsesgebyrer. Intet obligatorisk månedligt gebyr. Intet kreditkort påkrævet.
Relaterede guides
Gør det på dit eget arrangement
Opret din konto, byg dit arrangement, og følg trinnene i dit eget dashboard. Du behøver ikke booke et salgsmøde.