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Vault et Capital

Track what your event team spends on Vault cards

Finance leads and production managers check card spend against the event budget and want to catch a problem before a supplier is left unpaid. Card activity lists what each Vault card did, and the Action centre lists the Vault work that needs a person, such as a card payment held for a fraud review.

See every payment your event team's Vault cards make, with holds, refunds and declined payments and the reason each was declined, and the Vault work in the Action centre that needs someone to act, with its priority and deadline.

Pour
Keeping track of card spend and Vault reviews for your events
Durée
6 minutes

Votre page Vault

Avant de commencer

  • You're an owner or an admin on the brand. Those are the two roles that reach Vault.
  • Your brand has an active Vault account. Ask Ticket Fairy support to switch Vault on for your brand if it isn't, then open the account.
  • You have your second factor to hand. Card activity may ask you to confirm it's you before it loads.

  • Activity ledger

    Pick the brand, open Vault, then select Card activity. Activity ledger lists what your Vault cards did in the latest 30 days, newest first: each row gives the merchant and where it is, the card by its nickname and last four digits, the type of event, the amount and its status. Authorisation hold with Authorised is money held on the card for a payment that has not settled; Purchase with Settled is money spent; Refund with Credited is money back on the card; and Authorisation release with Released is a hold let go, once the purchase settles or when the payment is reversed. The amount is in the card's own currency, with the merchant's amount beneath it when they charged in another currency.

    Remarque: One payment usually shows as more than one row: the hold, then the settled purchase and the hold's release. So never add up the Amount column; count the purchases and the credits, which are the rows that moved money.

    Ticket Fairy Vault Card activity with holds, a settled purchase and its released hold, a refund and a declined payment on two cards
    Brand, Vault, Card activity.

  • Card activity details

    Select a row's merchant to open Card activity details. It holds the type and status, the dates the payment was made and posted, the merchant's name, place and category, the card, any security check on the payment, the references your bank or the merchant may ask for, and any fee. A payment that did not go through, shown as Declined or Failed, says why at the top in a sentence, such as a card limit being reached, with what to do next.

    Remarque: A decline on a card limit means the card needs different limits, which you set by issuing a new card. When a decline says to contact support, quote the Activity ID under References.

    Ticket Fairy Card activity details for a declined payment, with the reason that a card spending limit was exceeded
    Card activity, a declined payment opened from the list.

  • Action centre

    Select Action Centre under Vault. Work to review lists the open Vault tasks for the brand, nearest deadline first, each with its priority, whether it is on time, the area of work it belongs to, when it is due and when it last changed. A task opens when Vault reports something that needs a person: an information request, an account or cardholder review, a card payment held for a fraud review, a card close to its limit or a delivery problem, a transfer or deposit that failed or needs approval. The filters above narrow the list by status, priority, responsible team, task type and deadline, and Refresh queue fetches the latest.

    Remarque: Ordinary card payments and declines never open a task; they are in Card activity. A task closes by itself when Vault reports the matter sorted, so choose Resolved under Status to see what has been dealt with.

    Ticket Fairy Vault Action centre with filters and three open tasks: a card payment fraud review, an information request and a card review
    Brand, Vault, Action centre.

  • Review details

    Select a task to open its details. Time remaining shows how much of the response window has gone, with Due and Responsible team beneath it, and Review details gives the facts Vault reported, such as why it needs review, the deadline, the merchant, the card's last four digits, the amount and when the payment was made. The deadline is the one Vault gave, or else the task's response window counted from the moment the event happened, so a fraud review can be due within the hour.

    Remarque: The bar under each task fills as its response window runs out, and turns peach once a quarter or less is left or the deadline has passed.

    Ticket Fairy Vault task details for a card fraud review, with the time remaining, the responsible team and the payment under review
    Action centre, a task opened from the queue.

Ou faites-le faire pour vous

Fai, the assistant inside your dashboard, reads the Action centre back to you, with each task's priority, team and deadline, and opens a task for its details. She cannot read card activity. From MCP or the command line you can list the card activity, and neither reads the Action centre.

Dans votre tableau de bord, avec Fai

What is waiting for us in the Vault action centre for <BRAND NAME>, and what is due first?

Depuis votre propre assistant, via MCP

Connectez votre assistant à notre serveur MCP et demandez-lui :

Conservez --read-only dans votre configuration MCP. Cette tâche ne fait que lire des données, votre assistant n’a donc pas besoin d’outils qui effectuent des changements.

Pick the brand <BRAND NAME> and list the latest Vault card transactions

Depuis votre terminal

Installez la CLI depuis notre page CLI, connectez-vous avec ticketfairy auth login, puis choisissez la marque sur laquelle vous travaillez avec ticketfairy brand use <BRAND_ID>. ticketfairy brand list et ticketfairy event list affichent les identifiants utilisés par les autres commandes.

The command line lists the card events on the brand's Vault cards and opens one of them. You need an owner or admin login for the brand. It has no command for the Action centre. If it says Vault needs you to confirm it is you, the command stops. Open the card activity in Vault in the dashboard, confirm it is you there, and read it there.

List the card events on the brand's Vault cards, newest first, with the id of each

ticketfairy vault transactions list --brand <BRAND_ID>

Open one card event with its merchant, amount and status, using an id from the list

ticketfairy vault transactions get <TRANSACTION_ID> --brand <BRAND_ID>

Laissez Fai le faire pour vous

Fai travaille dans votre tableau de bord Ticket Fairy. Créez votre compte, ouvrez Fai et collez la consigne ci-dessus.

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Pas de frais d'installation. Pas d'abonnement mensuel obligatoire. Pas de carte bancaire requise.

Questions que vous pourriez avoir

Why does one payment appear twice in Card activity?
The card holds the money first, as an authorisation hold, then the purchase settles and the hold is released. Each of those is its own row, and only the settled purchase is money spent.
How far back does Card activity go?
The latest 30 days, newest first. The page says so above the list.
Why is Card activity empty?
No card activity in the latest 30 days means none of the brand's Vault cards has been used in that time. New holds, purchases, refunds and releases appear as the cards are used.
Can I clear a task in the Action centre myself?
No. A task closes when Vault reports that the matter is sorted, for example when a transfer is funded or a cardholder is ready, and it then moves from Open to Resolved.
What do I do about a task?
The Action centre has no button to act on a task. Deal with a card or cardholder task on Cards and a transfer task on Transfers, and for an account review check the Vault account card on Overview, which offers Continue Onboarding when Vault needs more from you. Contact Ticket Fairy support about an information request or anything else the dashboard doesn't let you settle.
Where are my Vault balances?
On the Vault Overview, which shows what you can spend in each currency. Card activity lists what the cards did, not what is left.

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Guides associés

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