--- title: "Take ticket money with a payment processing account | Ticket Fairy Guides" description: "Link the account that takes card payments for your brand, make it the one new events use, and check when it's ready to take payments." canonical: "https://www.ticketfairy.com/guides/connect-a-payment-account" --- 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guides](https://www.ticketfairy.com/guides) 3. Take ticket money with a payment processing account Getting paid # Take ticket money with a payment processing account When you set up a brand, you link the payment processing account that takes your buyers' card payments. Every new event under the brand then uses it, and you can get paid daily on your own connected Stripe account, where your country supports it. Takes: 6 minutes [Watch the video: Take ticket money with a payment processing account](https://d3lcdr963b5ubl.cloudfront.net/uploads/guides/video/connect-a-payment-account/444d1a25d07fc96a280c49c1de8ebbc0e99c0fefbd534c19d36bd1d090f90933/ff1ab19d05b1b555/guide.mp4) · [English](https://www.ticketfairy.com/resources/captions/guides/guide-connect-a-payment-account-ff1ab19d05b1.vtt) ***Watch how it's done** 3 min 26 s, with captions.* - [Open Payments on your brand](#step-1) - [Start a new account and pick who takes the payments](#step-2) - [Finish the setup with the payment company](#step-3) - [Managed accounts and standard accounts](#step-4) - [Choose which account new events use](#step-5) - [Check the account is ready to take money](#step-6) ## Before you start - You're the owner of the brand. An admin can open Payments and see the accounts, but if they try to change one, they get a message naming the brand owner. - Your brand exists. Create the brand, link its payment processing account, then create events under it. - You have what the payment company asks for: your business or personal identity, your bank details, and the name of the person responsible for the account. 1. ## Open Payments on your brand [Play from here](#guide-video) Open your brand and select **Payments**. **Connected payment methods** lists every account linked to the brand, with the one new events use marked **Default**. **Note:** A brand with no account yet shows **No payment methods connected** instead of the table. ![The Connected payment methods table on a brand, with a managed account marked Default and a second account from an earlier season](https://www.ticketfairy.com/embeds/posters/marketing-brand-payments--connected-payment-methods.png) *Brand, Payments, Connected payment methods.* 2. ## Start a new account and pick who takes the payments [Play from here](#guide-video) Select **Add Payment Method** and choose a **Payment method provider**. - **Managed Account**: You set it up inside Ticket Fairy, and afterwards you see payouts, payments and the account details in your dashboard. - **New Stripe account**: Ticket Fairy opens Stripe to set up a new Stripe account, which keeps its own Stripe sign-in for payouts and reporting afterwards. If your business already has a Stripe account, choose Link an existing Stripe account instead, or ask Ticket Fairy support to turn it on for your brand. - **Full Stripe Account**: Ticket Fairy opens Stripe to set up a new Stripe account with its own Stripe sign-in for payouts and reporting afterwards. - **Link an existing Stripe account**: Stripe opens for you to sign in and choose the Stripe account your business already uses. No new account is set up. - **Xendit**: An invitation goes to the email address of the person who owns the Xendit account, and they complete the setup. **Note:** If your brand is in Indonesia or the Philippines, Xendit is the only choice offered. Managed Account, Full Stripe Account and Link an existing Stripe account appear where Ticket Fairy has turned them on for your brand. ![The Add Payment Method dialog with the Payment method provider choice, before a provider is picked](https://www.ticketfairy.com/embeds/posters/marketing-brand-payments--add-a-payment-method.png) *Payments, Add Payment Method.* 3. ## Finish the setup with the payment company [Play from here](#guide-video) Answer the identity, business and bank questions the payment company asks. For a managed account, you answer them inside Ticket Fairy; for a new Stripe account or Xendit, you answer them on their own sites. **Note:** It's safe to leave part way through. The account stays in the table with **Continue setup** on its row. ## Managed accounts and standard accounts [Play from here](#guide-video) **Managed** means you set up and read the account in your Ticket Fairy dashboard, with **Manage account** in the row's menu, and there is no second sign-in to keep. **Standard** and **Full Stripe Account** have their own Stripe sign-in, and **Manage** in the row's menu opens it. A Xendit row also has **Manage**, which opens the Xendit dashboard. 4. ## Choose which account new events use [Play from here](#guide-video) On the row of a second or later account, select **Make default** from the actions menu and confirm the change. The first account on a brand becomes the default on its own, and its row has no Make default. **Note:** Events you have already created keep the account they were created with. Change one of those on the event, under Payments. 5. ## Check the account is ready to take money [Play from here](#guide-video) Read **Status** on the row. **Active** means the account can take payments and can be put on an event. **Warning:** You can't make an account the default or put it on an event until it's Active. Finish its setup before your tickets go on sale. ## Or have it done for you Fai, your AI teammate, can check sales, update your event or change a ticket when you ask. Fai lists the accounts linked to a brand, renames an account, makes one the default, archives one, and puts a first account on every event that has not sold yet, if you ask for that as she links it. She starts a new Stripe account, a Full Stripe Account or a Xendit invite, and links a Stripe account your business already has where Ticket Fairy has turned that on for your brand; you start a Managed Account yourself, on the Payments page. She asks you to approve every change first, and a new account still needs you to open the link and finish the setup with the payment company. ### In your dashboard, with Fai ``` List the payment processing accounts on , say which one new events will use, and tell me whether any of them still needs its setup finished ``` ## From your terminal Install the CLI from [our CLI page](https://www.ticketfairy.com/cli), sign in with `ticketfairy auth login`, and choose the brand you are working on with `ticketfairy brand use `. `ticketfairy brand list` and `ticketfairy event list` show the IDs the other commands use. The CLI shows the same list as the Payments page. You link an account in the dashboard, because the payment company needs a person at the keyboard. ### List the payment processing accounts on a brand, with the account type, status and which one is the default. ``` ticketfairy api /api/organizations//brand-payment-methods --output json ``` ## Finish a setup you started earlier [Play from here](#guide-video) Select **Continue setup** on the row and answer what is left. The row turns Active when the payment company is satisfied. **Note:** A Xendit account has no Continue setup. The person you invited finishes it from their invitation email, and the row turns Active when they do. Fai tells you which accounts on a brand are still unfinished. You finish one here, on its row, because a link she starts opens a new account rather than the one waiting in the table. ### In your dashboard, with Fai ``` Which payment processing accounts on still need their setup finished? ``` ## Give an account a name your team recognizes [Play from here](#guide-video) Select **Rename** from the row's actions menu and enter the name. Buyers never see it, and it makes a brand with several accounts much easier to read. Fai renames a payment processing account for you and pauses for your approval first. She shows you the current names so you can pick the one you meant. ### In your dashboard, with Fai ``` Rename the payment processing account ending on to ``` ## Stop using an account you have finished with [Play from here](#guide-video) Select **Archive** from the row's actions menu. The account stops being offered to new events, and events already using it are untouched. **Note:** The default account has no Archive action. Make another account the default first, then archive the old one. **Warning:** Ticket Fairy won't archive the account while a live event with ticket sales still uses it, and names those events. Those events keep it until they have ended, because an event with a paid order cannot change account. Fai archives an account for you and pauses for your approval first. She archives the default too, which the Payments page does not offer, and another active account on the brand, if there is one, becomes the default, so check which account you are naming before you approve. ### In your dashboard, with Fai ``` Archive the payment processing account named on ``` ## Put a different account on one event [Play from here](#guide-video) Open the event, select **Payments** and choose one of the brand's active accounts. Ticket Fairy refuses the change once the event has taken a paid order. Fai can tell you which account an event uses and change it, with your approval, while the event has no paid orders. ### In your dashboard, with Fai ``` Which payment processing account is using, and what else could it use? ``` ## Questions you might have **Why does my brand have to connect a Stripe account before it can create events?** Ticket Fairy can ask brands in some countries to take payments through their own Stripe account: new brands, or every brand that does not already take payments through an account of its own. That brand cannot create, copy or publish an event until it has a Managed Account or a Full Stripe Account that Stripe can take payments for, so its sign-up offers no choice to be paid after the event and no way to skip the payment step. Events already on sale keep selling. If Stripe asks for more details later, finish them here to keep creating and publishing events. **Ticket Fairy asked my brand to move to a new Stripe account. What happens to my events?** Your brand's owners and admins get a message, and Payments shows a notice until you add a Managed Account or a Full Stripe Account. This can happen when your brand takes payments through Ticket Fairy's account, or through an older Stripe account of your own, which the new account replaces. Once Stripe can take payments for the new account, every upcoming event that has not sold a ticket and every new event uses it, and it becomes your default. An event that already has sales stays on the account it sold through until it ends, and you are paid for it as before. If the notice says your brand must move before it adds events, your brand cannot create, copy or publish an event until you add the account. Events already on sale keep selling. **Which of the choices should I pick?** A managed account, where Ticket Fairy offers it. You set it up and read it in your Ticket Fairy dashboard, there is no second sign-in for your team to keep, and it carries Ticket Fairy's managed pricing. Pick Full Stripe Account, or New Stripe account where it is offered, to set up a new Stripe account with its own sign-in. If your business already has a Stripe account, pick Link an existing Stripe account, unless Payments asks your brand for a Managed Account or a Full Stripe Account. If that choice is not offered, ask Ticket Fairy support to turn it on for your brand. **What happens if I leave Stripe before choosing the account to link?** Nothing is linked. You return to Payments with a message saying so. Select Add Payment Method and choose Link an existing Stripe account to try again. **Can a team member link the account instead of me?** Only the brand owner. A team member with admin rights can open the Payments page and see the accounts, but if they try to change one, they get a message naming the brand owner. Ticket Fairy staff helping with a payout can also do it. **What happens to the events I have already created?** They keep the account they were created with. Making an account the default only decides what an event created afterwards starts with, so change an existing event on its own Payments page while it has no paid orders. Fai can put a first account on every event that has not sold yet at the moment she links it, and changes one event at a time after that. **Is this the same as my payout details?** No. Payout Details, under the brand's Details, is the bank account Ticket Fairy pays into, usually 10 to 15 business days after an event, when Ticket Fairy takes the card payments. Where there are chargebacks or cancellations, funds can be held for the chargeback window. On your own connected Stripe account, the payment company pays you on that account's schedule, daily where your country supports it. **Why is Xendit the only choice offered to me?** Your brand's country is Indonesia or the Philippines, where Xendit takes the payments. The invitation goes to the email address of the person who owns the Xendit account, and they finish the setup. **Can I have more than one account on a brand?** Yes, with Managed Accounts and Stripe accounts. Link as many as you need, mark one as the default for new events, set a different one on an individual event before it takes a paid order, and give each a name your team recognizes. A brand in Indonesia or the Philippines holds one Xendit account, and Ticket Fairy won't add a second. **My account is linked but still not Active. What is missing?** The payment company has not finished checking it. On a Stripe account, select Continue setup on the row to see what it is still asking for, which is usually an identity document, a bank account or a business detail. A Xendit account has no Continue setup, and the person you invited finishes it from their invitation email. **Where do I see what an account has paid out?** On a Managed Account, select **View** on its row for payouts and balance, and **Payments** from its actions menu for the individual payments. A Standard Stripe account opens its own payouts page from that same **View**, and a Xendit account uses **Manage**, which opens the Xendit dashboard the invited person signs in to. ## Still have a question? Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## Related guides - [More ways to use Ticket Fairy](https://www.ticketfairy.com/features/payments-and-payouts) - [Check the payout for your event](https://www.ticketfairy.com/guides/check-your-payout) - [Choose who pays the ticketing fee on your event](https://www.ticketfairy.com/guides/set-who-pays-the-fees) - [Create an event](https://www.ticketfairy.com/guides/create-an-event) - [Invite your team to your events and choose what each person can do](https://www.ticketfairy.com/guides/invite-your-team) - [See how your ticket sales are going](https://www.ticketfairy.com/guides/check-your-sales) - [Create your Ticket Fairy account and brand to start selling tickets](https://www.ticketfairy.com/guides/create-your-account-and-first-brand) - [Every Ticket Fairy guide](https://www.ticketfairy.com/guides) ## Do this on your own event Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) ## Sell tickets with Ticket Fairy Start free with unlimited events and no monthly fee, and choose a paid plan when you need more. - Set up your event in minutes - Free events are free - Fai, your AI teammate, is built in [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## See it on a call Book a demo and we will show you how Ticket Fairy handles your kind of event. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/features/payments-and-payouts) ### Tips for selling more tickets Practical advice from working event organizers, and every new guide as it is published. We respect your privacy. 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