--- title: "Clear the ticket orders waiting on an ID check | Ticket Fairy Guides" description: "See which buyers have a card on hold in the Needs Verification tab, send the ID check again, take the payment without it, or release the hold and put the tickets back on sale." canonical: "https://www.ticketfairy.com/guides/verify-buyer-identity-at-checkout" --- 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guides](https://www.ticketfairy.com/guides) 3. [Find and manage the orders for your event](https://www.ticketfairy.com/guides/find-and-manage-your-event-orders) 4. Clear the ticket orders waiting on an ID check Checkout and orders # Clear the ticket orders waiting on an ID check Where you ask buyers to prove who they are, their card is held rather than charged until they do. Club and festival teams running age-restricted or high-demand nights build up holds that nobody has finished, and each one is a ticket that is neither sold nor available to anyone else. You can send the check again, take the payment without it, or release the hold so the tickets go back on sale. You're using the Needs Verification tab as part of looking after the orders for your event. You can return to the complete Orders guide once the holds are cleared. [Find and manage the orders for your event](https://www.ticketfairy.com/guides/find-and-manage-your-event-orders) Takes: 5 minutes - [Open the orders waiting on a check](#step-1) - [What a hold means](#step-2) - [Ask the buyer again](#step-3) - [Take the payment without the check](#step-4) - [Release a hold that is going nowhere](#step-5) ## Before you start - You're an owner or admin of the event. The Needs Verification tab shows orders still waiting on an ID check. - You accept that capturing the payment and canceling the order cannot be undone, because one takes the buyer's money and the other releases the hold on their card. - You know your own rule for how long to wait. Ticket Fairy only starts clearing an untouched order after seven days, and the ticket comes back later still, once the bank has let the hold expire. 1. ## Open the orders waiting on a check Open your event, select **Orders** and select the **Needs Verification** tab. **Note:** The number beside the tab shows how many holds are outstanding. Orders still waiting on a check remain here after you turn the event-wide check off. ![The Orders page on the Needs Verification tab with two held orders and the row menu open](https://www.ticketfairy.com/embeds/posters/marketing-orders--needs-verification.png) *Event, Orders, Needs Verification.* ## What a hold means The buyer's card has an authorization on it rather than a charge, and their tickets are neither issued nor back on sale. Every row on this tab is money you have not taken and stock you cannot sell. **Note:** Card authorizations do not last forever. A hold you leave long enough expires on the bank's schedule rather than yours. 2. ## Ask the buyer again Open the row menu and select **Resend verification**. **Note:** Ticket Fairy emails the buyer a fresh link. It is the first thing to try, because most holds are a buyer who closed the tab rather than a buyer who cannot pass. 3. ## Take the payment without the check Select **Capture & verify** and confirm with **Capture & bypass**. **Note:** This takes the money, marks the order paid and issues the tickets without the ID check, and it cannot be undone. Use it when you have satisfied yourself another way. ![Confirmation before a card hold is captured without the ID check, warning that it cannot be undone](https://www.ticketfairy.com/embeds/posters/marketing-orders--capture-and-bypass.png) *Event, Orders, Capture and bypass.* 4. ## Release a hold that is going nowhere Select **Cancel & release hold** and confirm with **Cancel order**. **Note:** No money is taken, the hold on the buyer's card is released and the order is canceled. The tickets go back on sale, and this cannot be undone either. ## Or have it done for you Fai, your AI teammate, can check sales, update your event or change a ticket when you ask. Fai opens the event and takes you to its orders. You decide what happens to a hold on the page itself, because taking the money and releasing it both change what the buyer has and cannot be undone. ### In your dashboard, with Fai ``` Take me to the orders on ``` ### From your own assistant, over MCP Connect your assistant to [our MCP server](https://www.ticketfairy.com/mcp-server) and ask it: Keep `--read-only` in your MCP configuration. This task only reads data, so your assistant does not need tools that make changes. ``` Pick the brand, find the event and show it ``` ## Clear old holds every day 1. ### Check the tab at the same time every day Open the tab once a day and release anything older than your own cut-off. **Note:** Ticket Fairy already emails a reminder after twelve hours and again every twelve after that, so send one yourself only where you have a reason to. An order nobody touches waits at least seven days, and its ticket returns to the sale only once the bank has let the hold expire, which is why your own cut-off gets the ticket back sooner. Fai can take you to the tab. You make the decisions yourself on the page, because taking a buyer's money and releasing it both change what they have and cannot be undone. ### In your dashboard, with Fai ``` Take me to the orders on that are waiting on an ID check ``` ### From your own assistant, over MCP Keep `--read-only` in your MCP configuration. This task only reads data, so your assistant does not need tools that make changes. ``` Pick the brand, find the event and show it ``` ## Turn on the buyer ID check 1. ### Require the check for your event Open your event, select **Settings** and turn on **Buyer ID check**. 2. ### Save the requirement Select **Save Event Settings**. Fai can turn the buyer ID check on or off for your event. She asks you to approve the change. For your own assistant over MCP, allow it to make changes and keep human approval on. ### In your dashboard, with Fai ``` Turn on the buyer ID check for . Show me the current setting and ask me to approve the change ``` ### From your own assistant, over MCP The copied MCP configuration includes `--read-only`. Remove `--read-only` only when you want your assistant to make changes. Your assistant makes routine changes when you ask, and checks with you before a destructive action if your client supports that. If your client cannot ask, make the change in your dashboard. ``` Pick the brand , find my event and turn on its buyer ID check. Show me the current setting and ask me to approve the change ``` ### From your terminal Sign in as an event owner or admin. These commands change the event-wide requirement; they keep every other setting. #### Require buyers to complete an ID check ``` ticketfairy event update --body '{"idVerificationRequired":true}' ``` #### Turn off the event-wide requirement ``` ticketfairy event update --body '{"idVerificationRequired":false}' ``` ## Questions you might have **Does turning off the buyer ID check remove every requirement?** Turning it off removes the event-wide requirement. A ticket type with its own ID check still requires it. Changing this setting doesn't capture or cancel orders already waiting on a check. Review them under **Orders**, **Needs Verification**. **Has the buyer been charged?** Not yet. Their card has an authorization on it, which is a hold on the amount rather than a payment. Capture takes it; cancel releases it. **Can I undo a capture or a cancellation?** No. Both confirmations say so before they act, because one takes the money and issues the tickets and the other puts the tickets back on sale. **Why can't I see the Needs Verification tab?** The tab appears while orders are waiting on an ID check, including after you turn the event-wide check off. With no waiting orders, it stays hidden. ## Still have a question? Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## Related guides - [More ways to use Ticket Fairy](https://www.ticketfairy.com/features/checkout) - [Turn on the ID check for buyers](https://www.ticketfairy.com/guides/turn-on-the-id-check-for-buyers) - [Refund an order on your event](https://www.ticketfairy.com/guides/refund-an-order) - [Approve orders before buyers receive tickets](https://www.ticketfairy.com/guides/approve-orders-before-buyers-receive-tickets) - [How do you keep a high-demand on-sale running smoothly?](https://www.ticketfairy.com/guides/keep-a-high-demand-on-sale-running-smoothly) - [See how your ticket sales are going](https://www.ticketfairy.com/guides/check-your-sales) - [Find and manage the orders for your event](https://www.ticketfairy.com/guides/find-and-manage-your-event-orders) - [Every Ticket Fairy guide](https://www.ticketfairy.com/guides) ## Do this on your own event Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) ## Sell tickets with Ticket Fairy Start free with unlimited events and no monthly fee, and choose a paid plan when you need more. - Set up your event in minutes - Free events are free - Fai, your AI teammate, is built in [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## See it on a call Book a demo and we will show you how Ticket Fairy handles your kind of event. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/features/checkout) ### Tips for selling more tickets Practical advice from working event organizers, and every new guide as it is published. We respect your privacy. Unsubscribe anytime. --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) ยท [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)