Learn from this edition and start the next one sooner

Hear from the people who came, with a ready survey

Most survey tools email every buyer and need a list you export by hand. Feedback sets up the standard survey in one step and sends it only to people whose tickets were checked in. It asks for an overall rating, how likely people are to recommend you, what they liked and what to improve. It also asks for a rating of each stage, act, session and trader your event already has, so the questions fit your event without you building them.

Feedback suggests the morning after your event ends as the send time, in the event's time zone, while the night is still fresh. Before you schedule it, you see about how many people it will reach. Each person gets one email in their own language, with your event's branding and their own link, and no sign-in. They can change their answer until the survey closes. You can change the wording, add your own questions and take it back any time before it goes.

Turn on Sorry we missed you as well, and ticket holders who did not come get a short survey asking what stopped them. Their answers show you what to fix before next year's on-sale.

• Standard survey: the questions that matter, built from your event
• The morning after: a suggested send time in the event's time zone
• Their own language: one email each, with their own link
• Sorry we missed you: a short survey for ticket holders who did not come

• Ask attendees for feedback after your event

Compare your score and each stage with last time

The results update as answers come in. See the share of people who answered and your Net Promoter Score beside your brand's last event with a survey. Then compare each stage, act, session and trader by its average rating and how many people rated it. Your debrief starts from numbers the whole team can see, so the conversation is about what to change rather than whose memory is right.

Compared with last time does the same for your sales. It lines this event up against your last edition at the same number of days before the start, with tickets sold, the share of capacity sold and last time's total. After the show it adds no-shows and how fast people arrived against last year. Ticket Fairy suggests which earlier event to compare with, and you can choose another.

• Net Promoter Score: beside your last edition's
• Ratings by stage, act and trader: the average and how many rated each one
• Compared with last time: sales, no-shows and arrivals against your last edition

• Compare your ticket sales with your last event

Know what your audience loved and what to fix

Hundreds of comments are easy to skim and hard to remember. Fai groups what people said into What people loved and To improve, says how many people raised each theme and quotes their own words. You see at a glance that the bar queues mattered to far more people than the toilets did. To see the unhappy answers first, show only the people who would not recommend you.

Download all the answers when your team wants the full file. Only owners and admins see the names and email addresses on the answers, and each download is recorded with who made it, so your audience's answers stay with the people who should see them.

• Themes from Fai: what people loved and what to improve, in their own words
• Who would not recommend: the unhappy answers first
• Download answers: all the answers in one file, with each download recorded

• Plan next year's event from your attendee feedback

Put the top fixes on next year's task board

Fai turns the top things to improve into tasks, and you check the list and add them in one step. The tasks go on your brand's next edition of the event. When you start planning it, "queues at the bars were too long" is already on next year's board, with an owner to give and a date to set.

The same suggestion waits on Today until someone on your team decides, so it never gets lost in the week after the show. If there is no next edition yet, the tasks stay on this event until you plan the next one.

• Add as tasks: the top improvements on next year's task board
• Next edition: the tasks go on the event you plan next

• Know your day and give each job an owner

Start your new edition from the last one

Copy from last event brings the operations setup of an earlier edition into the new one. The event that looks like the last edition of this one comes first, so last year's festival is one choice away, and you can search for any other event of the brand you run. On a brand new event, Start with Fai offers the same copy, and Fai suggests it on Today the first time your team opens the event.

Duplicating an event copies the ticketing setup into a new draft. Copy from last event works on an event that already exists and brings across how you run it: the stages, the rota, the passes, the hire and the budget plan.

• Last edition first: the event that looks like the last one at the top
• Find an event: any other event of the brand you run
• Suggested by Fai: the copy offered when you set up a new event

• Copy the setup of your last event into your next one

See what each part adds before you copy it

The preview tells you how many days the dates move, so a shift at 18:00 on the Friday is at 18:00 on the Friday of the new event. Each part shows how many things it adds and how many the new event already has and keeps. You also see examples of what comes across, and anything left out with the reason. Untick what you do not want and copy the rest in one step.

Copying only adds what is missing, matched by name, so what your team has already set up for the new edition stays exactly as it is. Copying again never doubles anything. A setting an event has only one of, such as the email look, copies only when the new event has none.

• Dates moved: each time moves to the same day of the new edition
• Counts and examples: what each part adds and what is already here
• Tick the parts: choose exactly what comes across

Copy last year's setup without last year's people

Stages come with their capacity and opening hours, teams without their members and shifts with nobody on them, ready for this year's people. Accreditation zones and pass types carry over, as do the site map (unpublished), the radio plan, the kit list, dressing rooms, arrival windows and hotel blocks. The budget plan comes with no actual costs recorded, and the run of show keeps its doors and curfew. People, bookings, answers and actual costs are never copied.

The parts follow the sections your event uses. A food or drink festival copies its trader setup, fees and pitch rules, with applications closed until you open them. A conference copies the sessions people pick, its exhibitors as pending and its registration desk setup. Rest and hours limits, meal times, safety induction, approval rules, document packs and the documents you ask outside teams for come across too. Volunteer programmes and feedback surveys arrive as drafts you open when you are ready.

• Stages, teams and shifts: the rota as you built it, ready for this year's people
• Zones and passes: what each pass type opens, with nobody in the groups
• Trader setup and sessions: the setup your kind of event relies on
• Budget plan: your sections and planned costs, with no actual costs recorded

Carry on with your day while the copy finishes

The copy runs in the background and each part tells you when it is done, so you can close the dialog and carry on. Each part ends with how many things were added and how many were already here. A part that could not be copied says why, such as a hotel the new event does not have yet. Add what is missing and copy again, and only those parts run.

Ask Fai to copy last year's setup and she shows you each part, what it adds and what is left out, then waits for your yes before anything is copied. She can also set up the survey, schedule it, tell you the score and the themes, and close or reopen it. She always asks before a survey emails your attendees.

• Runs in the background: close the dialog and the copy goes on
• Result for each part: what was added and what was already here
• Copy again: adds only what is still missing