Invite each person with the right role, and protect logins

Match each person's access to their job

Your accountant reads the reports, your door team scans tickets and your support lead answers buyers. None of them sees more than that. Choose a permission level for each person you invite, from full control of the brand to the scanning app and nothing else. Fewer logins can see your revenue and your buyers' details, and nobody waits on you for a page they need.

Owners and administrators run everything. Stats sees every report including revenue, and Limited Stats sees the same reports without revenue. Customer Support works on orders, and Limited Support works on orders and check-in. Curator looks after guest tickets and invitations. Producer runs the production side of your events without control of the team. Promoter sees their own link and their own sales. Door Staff use the Entry Fairy scanning app and nothing else.

Pick the narrowest level that still lets the person do the whole job. A box office manager who refunds buyers and checks guests in at the door needs Limited Support. A business partner who wants to see the takings needs Stats. When the job changes, you change the access with it, and nobody has to share a login to cover for a colleague.

• Owner and Administrator: full access to the brand and every event under it
• Stats and Limited Stats: every report, with or without revenue
• Customer Support and Limited Support: orders, plus check-in with Limited Support
• Door Staff: the scanning app and nothing else

• Invite your team to your events and choose what each person can do

Add your regulars once, and extra help for one night

Your permanent people join the brand team once. They can work on every event under your brand, including the events you create next season. A visiting promoter or extra door staff for a sold-out night join that event's team. Their access covers that event only.

Event access ends with the event, so there is nothing to take away afterwards. A promoter who works one night for you never sees your other events, your other promoters or your brand's takings. Brand access suits the people you trust with every date: your box office manager, your bookkeeper and your production lead.

• Brand team: every event under the brand, now and later
• Event team: one event, with access that ends with it

Let promoters see their own link and their own sales

Each promoter you invite gets their own link and sees the tickets it sold. They can chase their own numbers without seeing anyone else's. To sign up a whole street team at once, share one promoter join link with the group. Each person who joins gets their own link straight away.

Regenerate the join link if it has gone further than you meant it to, or deactivate it once the team is full. Everyone who already joined keeps their own link and their own sales history.

• Promoter role: their own link and their own sales
• Promoter join link: one link a whole group uses to join
• Regenerate or Deactivate: replace the link or close it

• Sell more through promoters and know who sold what

See who has joined and change access as jobs change

You can see at a glance who has accepted and who still has an invitation waiting. Send an invitation again for anyone who missed the email, or cancel it and the link stops working. Change a member's role as their job changes. Or remove them to end their access to the brand and every event under it at once.

When someone leaves your company, Remove takes away their access to every event in one step. A role change applies the next time they open the dashboard.

• Invitations: see who has not accepted yet
• Resend or Cancel: the same invitation again, or a link that stops working
• Edit or Remove: change a role or end someone's access

Keep your account safe even if a password is stolen

Your ticket sales, your buyers' details and your payouts sit behind your sign-in. With the authenticator app on, each sign-in asks for a code from your phone as well as your password, and after Google sign-in too. Add a mobile number as a backup. If you lose your phone, you get a code by text and you are back in, even in the middle of an on-sale.

Choose the protection that fits how each person works. The authenticator app suits anyone who signs in from several computers, because the code is on their phone. A text message backup suits everyone, because it gets you back in on the day your phone is lost or flat. A passkey suits people who sign in every day. It is the quickest sign-in of all, with no password to enter.

If the authenticator app is out of reach, a code by text gets you in. The key you save during setup brings the same codes back on a new phone. A lost phone never locks you out of an on-sale.

• Authenticator app: a fresh code on your phone at each sign-in
• Text message backup: a code sent to your verified number
• A key you can save: the same codes again on a new phone

• Secure the account that runs your events

Sign in with your face or fingerprint

Add a passkey, and your next sign-in is your face, your fingerprint or your device PIN. There is no password to enter and no code to wait for. Each device you add is listed with when you added it and when you last used it. You can remove the passkey of a phone you lost.

Each person protects their own login in their own Account Settings. Ask your owners, administrators and anyone who can see revenue or buyer details to turn it on first. The logins that can see the most are then the hardest to open.

• Passkeys: your face, fingerprint or device PIN
• Every device listed: when each was added and last used
• Remove a passkey: a lost device can no longer sign you in

Send buyer questions to the people who run each event

Our customer service team answers your ticket buyers first. When a question needs a decision from your team, our team sends it to your escalation address. When our support team needs to talk to you about the event, they use your point of contact. Set both once for your brand. Give a festival with its own ticketing team its own addresses.

Brand contacts cover every event under the brand, including the events you create later. A new date never goes on sale without someone to escalate to. When you duplicate an event, choose whether the new date keeps the contacts of the event you copied. Otherwise it uses your brand's addresses.

Buyers never see either address. They contact our support team, and our team contacts yours. Your escalation inbox gets only the questions that need a decision from you, such as a request only you can approve. Your point of contact hears from us about the event itself.

• Contact Email for Escalations: the inbox for buyer questions that need your team
• Point of contact: the address our support team uses to contact you
• Use Brand Contacts: turn it off to give one event its own addresses

• Choose who Ticket Fairy support contacts about your event
• Answer buyers quickly and keep resale at face value

Ask Fai to invite your team and set event contacts

Tell Fai, the assistant inside your dashboard, who to invite and with which role, for the brand or for one event. She can send an invitation again, change a role, remove someone and set an event's support contacts. Fai shows you each change and asks you to approve it before she makes it.

• Invite in a sentence: addresses, role and brand or event
• Support contacts: an event's own addresses, or back to the brand's
• You approve each change: nothing changes until you say so

• Ask Fai and get your ticketing jobs done