Get tickets to buyers instantly and sell from QR codes

Get buyers their tickets the moment they pay

Each buyer's confirmation email carries their tickets as PDFs, each with its QR code, ticket type and the ticket holder's name. The same tickets wait on the order in the buyer's account. Add your own words to the confirmation email, such as the door time, the age limit and how to get home. Send buyers' replies to an address your team reads. You answer the usual questions before buyers need to ask.

Print your directions, the entrance to use and what to bring on the ticket PDF itself. Give a camping, VIP or parking ticket type words of its own. The ticket a buyer shows at the door then tells them what they need to know on the way there.

Buyers who prefer paper download the PDF from their order and print it. Your door team scans a printed code the same way as one on a phone.

• Tickets by email: a PDF with a QR code for each ticket
• In their account: the same tickets on the buyer's order
• Your words in the email: door times, rules and how to get home
• Reply-to address: buyers' replies go to your team

• Add your own words to the ticket confirmation email
• Send buyers door times, directions and secret venue reveals

Get a missing ticket to the buyer in a minute

When buyers say their tickets never came, the email address usually has a typo or they check a different inbox. Your box office or support team finds the order and corrects the name or email address on the ticket. They send the same tickets again to the address the buyer gives. The QR code stays the same, so a ticket already printed or saved to a phone still scans.

A resend goes to the address you enter for that one send and leaves the order as it was. Edit the ticket as well when the buyer should keep the new address. Ask Fai, the assistant inside your dashboard, to find a buyer's order and tell you its tickets, their state and the address on them. You know what was sent before you send it again.

• Resend: the same tickets to any address you enter
• Edit Ticket: the name and email on one ticket
• Same code: a printed or saved ticket still scans

• Resend a buyer's tickets and fix their details
• Find any buyer's order and sort it out yourself

Let in the person who holds the ticket now

When a buyer refunds, resells or passes on a ticket, its old QR code is refused at the door. That holds whatever their phone or printout still shows. The Entry Fairy app tells your door team why in plain words, and the new ticket holder's ticket scans. The person who holds the ticket now gets in, and a screenshot of a refunded ticket gets nobody through.

• Old codes refused: refunded, resold and passed-on tickets
• The reason shown: in plain words for your door team
• New holder admitted: the ticket they hold now scans

• Get spare tickets to fans at face value
• Get your crowd in fast and stop double entry

Turn any poster into a box office

Create a quick-buy link for the whole event, one ticket type or one add-on, and download its QR code for your printer. Put it on posters and flyers, the table at the door, the bar or a sign by the entrance. Or copy the link into a message or a post. A buyer scans it with their phone camera and opens a checkout with the ticket already chosen.

Give each link a label your team recognises, such as the poster run or the venue it is on. You always know which code is which. The list shows whether each link is on sale, so your team knows which codes to take down.

• Create link: for the whole event, a ticket type or an add-on
• Show QR: download it as a PNG or an SVG
• Copy link: the same checkout in a message or a post

Let walk-ups pay in one tap on their own phone

A link for one ticket type opens a checkout with that ticket already chosen. The buyer picks how many, enters their email address and pays. Apple Pay and Google Pay fill in the billing details, and a card works too. Nobody creates an account or a password, and the buyer receives their ticket by email like any other order on your event.

A whole-event link shows your ticket types and add-ons with a running total, so buyers can put together their own order. Each sale arrives as an order on your event, on your Orders page and in your sales reports. Its ticket scans in the Entry Fairy app straight away.

• Apple Pay and Google Pay: one tap, with the billing details filled in
• Email address only: no account and no password
• Whole event: all ticket types and add-ons, with a running total

Sell drinks packages and upgrades from the bar

Point a link at an add-on or at a ticket type you keep off your public event page. Then only the people who scan the code can buy that drinks package, VIP upgrade or late-night pass. Add a promo code to the link and its discount applies at checkout. Give the link an expiry date for a flash offer or a one-night poster, and switch it off when the offer ends.

Set the quantity a buyer starts with and the most they can buy in one go, so a two-for-one offer opens at two. Switch a link off and on again with Active. The QR code you printed works as before once it is back on.

• Add-ons and hidden ticket types: offers only the people who scan can buy
• Promo code: a discount that applies at checkout
• Expires at and Active: an offer that ends when you choose

• Earn more from every buyer with extras they want
• Win group bookings and partner sales with better prices

Shorten the queue at the door

Put a quick-buy QR code at the entrance, and walk-ups buy on their own phones while your door team keeps scanning. Buyers who would rather pay your team buy from the box office in the Entry Fairy app. They pay in cash, or tap their card or pay with Apple Pay or Google Pay on your team's phone. Both kinds of sale arrive as orders on your event, so each ticket scans the moment it is bought.

Want to send a checkout link quickly in a message? Ask Fai for one that opens with a ticket type and quantity already chosen. She can also change the words printed on your tickets, and shows you each change before she saves it.

• Walk-ups buy on their phone: while your door team scans
• Box office alongside: cash and card sales in the scanning app
• Checkout links from Fai: a ticket type and quantity already chosen

• Get your crowd in fast and stop double entry