Get paid daily as tickets sell, or after the show

Get paid daily as tickets sell, or after the show

Some promoters need ticket money before the show to pay venue deposits, production and artist advances. Others want to publish today and settle up afterwards. When you set up your brand, choose Before your event, as tickets sell. Buyers pay into your own payment processing account, and you get paid daily. Choose Paid out after your event, and Ticket Fairy collects the card payments and pays you once the event is over. You have nothing to set up before you publish.

Paid out after your event is the fastest way to go live: you create the event, publish it and start selling the same day. Ticket Fairy sends the money to the bank account you enter under Payout Details on your brand. If one event needs to pay a different bank account, such as a co-promoted show, use Use alternative payout details for this event.

Getting paid daily suits a promoter with costs to cover before doors open. The money from an on-sale is in your bank well before the event. Get your account to Active before your tickets go on sale. An event keeps the account it had when it took its first paid order.

• Before your event, as tickets sell: paid daily into your own account as buyers pay
• Paid out after your event: nothing to set up, so you can publish straight away
• Payout Details: your brand's bank account, or a different one for one event

• Check the payout for your event

Take card payments into an account you choose

A payment processing account is where your buyers' card payments go. Link one to your brand and each new event on the brand uses it. With a Managed Account, you answer the identity, business and bank questions inside Ticket Fairy. Afterwards you see its payouts, balance and individual payments in your dashboard, and your team has no second sign-in to keep. Stripe (classic) pays into the Stripe account you already run, and Xendit takes payments for brands in Indonesia and the Philippines.

If you stop part way through the setup, the account waits on the Connected payment methods table. Continue setup on its row takes you back to where you stopped. Status turns Active once the payment company has everything it needs, and only an Active account can go on an event.

Each row also shows your team where to look after the account. Managed means you see and change it in your Ticket Fairy dashboard. Standard means it has its own sign-in with the payment company, and Manage on its row opens that company's own dashboard. For a Xendit account, Ticket Fairy sends an invitation to the account owner, who finishes the setup from that email.

• Managed Account: set up and checked inside your Ticket Fairy dashboard
• Stripe (classic): paid into the Stripe account you already run
• Xendit: an invitation to the account owner
• Active: the account is ready to take money

• Take ticket money with a payment processing account

Pay each event into the right account

Agencies and promoters with partners often run more than one payment processing account on a brand. Mark one as the Default, and each new event on the brand starts with it. Give a co-promoted show or a partner's event a different active account on that event's own Payments page. Rename each account so your team knows which is which. Archive an account you have finished with, and new events no longer offer it.

A new default account changes only what new events start with. Earlier events keep the account you created them with. You can change one of those on its own Payments page while it has no paid orders. Buyers never see the names you give your accounts.

• Default: the account each new event starts with
• One event, another account: chosen on the event's Payments page
• Rename: a name your team recognises at a glance
• Archive: off the list for new events, untouched on old ones

• Take ticket money with a payment processing account

Choose who pays the booking fee

Buyers judge your price from the poster, and you plan the event around what you receive. With Added, buyers pay the booking fee and see one all-inclusive price on your event page. You receive the full ticket price you entered. With Absorbed, buyers pay exactly the price on your poster, and the fee comes out of what you receive. With Added Later, buyers see the ticket price on your event page and the booking fee in their basket at checkout.

Most promoters choose Added, and each new event starts with it. Choose Absorbed when you advertise a round price and the price at checkout has to match it. Either way, you see the effect in the Ticket Types table before anything goes on sale. Beside each Face Value, the next column shows the price including fees under Added, which is what the buyer pays. Under Absorbed, it shows the price excluding fees, which is what you receive.

You can also choose while you create the event, because the sales and settings step offers the same three cards under Booking fees. Your choice covers each ticket type and add-on on the event. Each order records what you received when the buyer placed it, and your reports and payout use that figure.

• Added: the buyer pays the fee and you keep the full ticket price
• Absorbed: the price on your poster is the price at checkout
• Added Later: the ticket price on the page and the fee at checkout
• Prices under your choice: the buyer price or your amount beside each face value

• Choose who pays the booking fee on your event

Know what each event has earned from the first sale

Net revenue on your event's Performance page shows what the event has earned after referral rebates. It includes add-ons and table revenue, and box office cash has a card of its own. You know what the event has made at any point in the on-sale, long before the payout. A promoter on your team sees the same figures at the top of the page.

When Ticket Fairy collects the payments for an event, a tick and Released to bank appear on the Net revenue card. They appear once we have sent your money. If you took an advance before the event, the mark names that amount and says Released. Your team can answer "have we been paid?" without contacting support.

If your brand takes its own card payments through a Managed Account, Payouts & balance shows the account's balance and each payout from it. Payments lists each card payment. Your finance lead reconciles without a second sign-in.

• Net revenue: live from the first sale, add-ons and tables included
• Box office cash: shown in a card of its own
• Released to bank: the mark that shows we have sent your money

• Check the payout for your event
• See how your on-sale is going while it happens

Know your payout date before you publish

Before you publish, the Payment and Support step shows how the event takes payment, when its payout is due and what can delay it. You publish knowing when to expect your money, and you can plan supplier payments around that date. After the show, the Events page under Vault lists each event on your brand. You see where its ticket money goes, when its payout is due and any Capital to repay.

The Payout due filter lists the ended events you are still waiting to be paid for. On hold lists the ones waiting for something to be settled, such as refunds for a cancelled show. Each event's statement shows what buyers paid, what came off for refunds, fees, partner shares and Capital, and the estimated amount you receive. Beside it, a timeline runs from the end of the event to Payout expected. Once we send the money, it shows Paid with the date.

• Payment details at publish: when the payout for this event is due
• Payout due: the ended events you are still waiting to be paid for
• When you get paid: the payout window, then Paid with the date

• See what your event earned and when you get paid
• Pay artists and suppliers from ticket money you hold

Ask Fai about your accounts, fees and payouts

Ask Fai, the assistant inside your dashboard, which payment processing accounts are on your brand. She tells you which one new events use and which still need their setup finished. Fai renames an account, makes one the default, archives one, and changes the account an event uses while it has no paid orders. She sets who pays the booking fee and explains what each choice does to your price and your payout. She also shows you the payouts from your own account, with a breakdown of charges, refunds and fees.

Fai shows you each change and asks you to approve it before she makes it. She can also start a Stripe (classic) account or a Xendit invitation for you. You then open the link and finish the setup with the payment company.

• Ask in a sentence: your accounts, fees and payouts explained
• Payout breakdown: charges, refunds and fees behind a payout
• You approve each change: nothing changes until you say so

• Ask Fai and get your ticketing jobs done