Aller au contenu

Piloter la production

Handle trader requests to move pitch at your event

Traders at markets and at every festival ask to move for good reasons: a van that needs hard standing, a pitch too far from the crowd. Taking those requests in one list, with each new pitch checked against your rules, answers every trader without phone calls and without breaking the plan.

Let traders at your event ask to move pitch from their own trader page, with their reason and where they would like to be. You move them to a free pitch that keeps your pitch rules, or decline with a note, and they see your answer on their page and by email.

Pour
Answering traders who ask for a different pitch
Durée
5 minutes

Avant de commencer

  • You are an owner, admin or producer on the event. The event's Operations page opens for those roles only.
  • The trader is approved and on a pitch on your site map, and has their trader page link.

  1. Open Move requests

    Open the event, select Operations, select Site map, then select Move requests at the top.

    Remarque: Each request shows the trader, the pitch they are on, their reason and where they would like to be.

    Ticket Fairy Move requests view with a coffee van asking to move from pitch F3 to a flat, hard pitch
    Move requests waiting for an answer.

A trader's request to move

On their trader page, the trader finds Move pitch, selects Ask to move, enters why and, if they like, where they would like to be. They can withdraw the request until you answer, and have one request open at a time.

Ticket Fairy Move pitch card on a trader's page, with why they would like to move and where they would like to be
A trader asking to move pitch.

  1. Choose the new pitch

    Select Move them on the request, then choose a free pitch in New pitch.

    Remarque: The dialog checks the pitch against your pitch rules and says whether it breaks one, or what is worth a look.

    Ticket Fairy dialog to move a coffee van, with the trader's reason, a free pitch, the check on it and a note to the trader
    Moving a trader to a free pitch.

  2. Move them

    Enter a note for the trader if you like, then select Move to this pitch.

    Remarque: Leave Email the trader on to email them their new pitch. A pitch is refused when it overlaps another pitch, is outside the site boundary, is in a place that must stay clear, would go over a zone limit that counts this trader or the zone's power, or was taken in the meantime, while a keep-apart, keep-near or size rule only shows a warning.

  3. Check the trader's page

    Open the trader's page from their row in Traders.

    Remarque: Their Move pitch card says you moved them to the new pitch.

    Ticket Fairy Move pitch card on a trader's page saying they were moved to a new pitch
    The trader's page after the move.

Ou faites-le faire pour vous

Fai lists the move requests waiting, checks a pitch against your rules, and moves a trader or declines their request with your note, after you confirm.

Dans votre tableau de bord, avec Fai

Rocket Coffee Van at <EVENT NAME> wants to move, what free pitch would keep our rules?

Laissez Fai le faire pour vous

Fai travaille dans votre tableau de bord Ticket Fairy. Créez votre compte, ouvrez Fai et collez la consigne ci-dessus.

Créer un compte gratuit Réserver une démo

Pas de frais d'installation. Pas d'abonnement mensuel obligatoire. Pas de carte bancaire requise.

Decline a request

  1. Decline it

    Select Decline on the request, enter why they cannot move, then select Decline.

    Remarque: The trader sees your answer on their page, and by email while Email the trader is on.

    Ticket Fairy dialog to decline a trader's request to move, with why they cannot move and the email switch
    Declining a request with a note.

Fai declines a move request with the note you give, after you confirm.

Dans votre tableau de bord, avec Fai

Decline Rocket Coffee Van's move request at <EVENT NAME>, every hard-standing pitch is taken

Questions que vous pourriez avoir

What if the trader withdraws while I answer?
The first one counts. If they withdrew first, your answer is refused and the list shows the request as Withdrawn.
Why can a trader not ask to move?
They ask only once you have approved them and placed them on a pitch on the site map, and only one request at a time.
Can I move a trader to any area of the map?
Only to a free pitch: an area with the trader symbol, or named as a pitch, with no trader on it. The pitch has to keep the rules that must be fixed, such as fire lanes and zone limits.
Where do I see past requests?
Choose All above the list. Each request keeps who asked, who answered and when.

Vous avez encore une question ?

Réservez une démo et nous y répondrons lors d'un appel, pour votre type d'événement. Ou créez votre compte et voyez par vous-même.

Réserver une démo Créer un compte gratuit

Pas de frais d'installation. Pas d'abonnement mensuel obligatoire. Pas de carte bancaire requise.

Guides associés

Faites-le sur votre propre événement

Créez votre compte, montez votre événement et suivez les étapes dans votre propre tableau de bord. Vous n’avez pas besoin de réserver un appel commercial.

Créer un compte gratuit Réserver une démo

Réserver une démo

Découvrez comment Ticket Fairy gère vos billets, votre mise en vente et l’entrée à l’événement. Choisissez un horaire qui vous convient.

Appel vidéo de 45 minutes
Choisissez un créneau qui vous convient