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See why tickets and passes were refused at the door
Door and security managers need to know why people were turned away: a flood of tickets shown again after check-in usually means shared screenshots, and one busy entrance refusing passes for the wrong zone means a sign or a briefing is wrong. The refused scans report answers both while the doors are still open.
Count every scan your door scanners and staff gates refused, by reason, entrance, hour and ticket or pass type, on the Check-in page. Spot shared screenshots of tickets and doors turning people away, then open each refused scan to see who it was.
- Pour
- Understanding the scans your door and staff gates turned away
- Durée
- 4 minutes
Avant de commencer
- You have an owner, admin, producer, support or Stats login on the event.
- Your brand has the Event Operating System.
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Open Refused scans
Open the event, select Check-In, then select the Refused scans tab.
Remarque: It counts the refused scans at the door and at staff gates, by reason, by entrance or scanner, by ticket or pass type and by hour.
Refused scans at the doors and staff gates. -
Choose a day
Choose the day in Day, or Whole event.
Remarque: The counts are at most a minute old and say when they were counted.
A ticket shown again after check-in
Shown again after check-in counts tickets scanned again when they were already in and the ticket type does not allow re-entry. Many of them at different entrances in a short time usually means a ticket was shared as a screenshot.
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See each refused scan
Select Show each refused scan.
Remarque: Each scan shows when, the reason, the entrance or staff gate, the ticket or pass type and the holder. Choose Where and Reason to narrow the list.
Each refused scan.
Essayez ces étapes sur votre propre événement
Créez un compte gratuit, montez votre événement et suivez les étapes ci-dessus dans votre propre tableau de bord. Cela prend quelques minutes et vous n'avez pas besoin de réserver un appel commercial.
Pas de frais d'installation. Pas d'abonnement mensuel obligatoire. Pas de carte bancaire requise.
Ou faites-le faire pour vous
Fai reads the refused scans by reason, entrance, hour and type for the whole event or one day, and lists the refused scans for one reason.
Dans votre tableau de bord, avec Fai
Why were people refused at the doors of <EVENT NAME> on Saturday, and at which entrance?
Laissez Fai le faire pour vous
Fai travaille dans votre tableau de bord Ticket Fairy. Créez votre compte, ouvrez Fai et collez la consigne ci-dessus.
Pas de frais d'installation. Pas d'abonnement mensuel obligatoire. Pas de carte bancaire requise.
Questions que vous pourriez avoir
- Why is a scan missing from the report?
- A code the platform does not know, and a ticket for another event, are not stored against your event, so they cannot be counted here. The report says so under its counts.
- Is looking at the list recorded?
- Yes. The list names ticket holders, so each time you open it, your name is recorded against it.
- Why can I not see the Refused scans tab?
- It shows for brands with the Event Operating System, and not for team members limited to event statistics.
- Can I let a refused person in from here?
- No. The report only reads what happened. Let a refused ticket in with the door scanner, or a pass at a staff gate with a supervisor's link.
Vous avez encore une question ?
Réservez une démo et nous y répondrons lors d'un appel, pour votre type d'événement. Ou créez votre compte et voyez par vous-même.
Pas de frais d'installation. Pas d'abonnement mensuel obligatoire. Pas de carte bancaire requise.
Guides associés
Faites-le sur votre propre événement
Créez votre compte, montez votre événement et suivez les étapes dans votre propre tableau de bord. Vous n’avez pas besoin de réserver un appel commercial.