--- title: "Let your event team spend with Vault cards | Ticket Fairy Guides" description: "Issue a virtual or physical Vault card in a team member's name for an event, a supplier or online subscriptions, with the limits, dates and places it works set for you, so the people running your events pay straight from the ticket money in Vault." canonical: "https://www.ticketfairy.com/guides/issue-vault-cards" --- 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guides](https://www.ticketfairy.com/guides) 3. Let your event team spend with Vault cards Vault and Capital # Let your event team spend with Vault cards Production managers, tour managers and venue teams spend on the brand's behalf in the weeks before an event. With a Vault card in their name, they spend from the same balance your events pay into, within the limits you set, so nobody waits to be paid back. Takes: 8 minutes [Watch the video: Let your event team spend with Vault cards](https://d3lcdr963b5ubl.cloudfront.net/uploads/guides/video/issue-vault-cards/6b595afb289853ba9670d4c9d4ea90565405474e24bc38e008376d2288bef8c3/8230dbf754917ddd/guide.mp4) · [English](https://www.ticketfairy.com/resources/captions/guides/guide-issue-vault-cards-8230dbf75491.vtt) ***Watch how it's done** 5 min 19 s, with captions.* - [Open Cards](#step-1) - [Select Create card](#step-2) - [Add the cardholder if they are new](#step-3) - [Enter their contact details](#step-4) - [Enter their name and date of birth](#step-5) - [Enter their home address](#step-6) - [Save the cardholder](#step-7) - [Choose the cardholder](#step-8) - [Name the card](#step-9) - [When to choose a physical card](#step-10) - [Choose the card type](#step-11) - [Link the event](#step-12) - [Choose what the card is for](#step-13) - [Enter the limit](#step-14) - [Adjust the controls](#step-15) - [Check the other options](#step-16) - [Select Create card](#step-17) - [Check the card](#step-18) ## Before you start - You're an owner on the brand. Only owners can add a cardholder. - Your brand has an active Vault account. Ask Ticket Fairy support to switch Vault on for your brand if it isn't, then open the account. - You have the team member's email, mobile number, date of birth and home address, and their agreement to hold a card in their name. - You have your second factor to hand. Vault may ask you to confirm it's you before it issues the card. 1. ## Open Cards [Play from here](#guide-video) Pick the brand, open **Vault**, then select **Cards**. **Issued cards** lists every card on the brand with its status. ![The Vault Issued cards page listing three cards with their cardholder, event and status, with Issue several cards and receipt reminders](https://www.ticketfairy.com/embeds/posters/marketing-vault-cards--issued-cards.png) *Brand, Vault, Cards.* 2. ## Select Create card [Play from here](#guide-video) Select **Create card**. The **Create card** window opens. **Note:** To give several people a card each with the same controls, select **Issue several cards** instead, as Issue Vault cards to your whole event crew at once shows. ![The Vault Create card window with the cardholder, nickname, card type, event and the choice of what the card is for](https://www.ticketfairy.com/embeds/posters/marketing-vault-cards--create-card.png) *Brand, Vault, Cards, Create card.* 3. ## Add the cardholder if they are new [Play from here](#guide-video) Optional: If the person isn't in **Cardholder** yet, select **Create cardholder** beside "Need to create a cardholder?" at the top. The **Create new cardholder** window opens over the card. **Note:** A cardholder is the person a card is made out to. Add each person once and you can issue them as many cards as you need. ![The Create New Cardholder window with contact information, personal information and address fields](https://www.ticketfairy.com/embeds/posters/marketing-vault-cards--create-cardholder.png) *Brand, Vault, Cards, Create Cardholder.* 4. ## Enter their contact details [Play from here](#guide-video) Enter the person's **Email** and **Mobile number**, with the country code in front of the number. **Note:** You can't change the email once the cardholder exists, so use the address they will keep. 5. ## Enter their name and date of birth [Play from here](#guide-video) Enter their **First name**, **Last name** and **Date of birth**. **Note:** A cardholder must be at least 18, so the date picker stops at the date 18 years ago. 6. ## Enter their home address [Play from here](#guide-video) Under **Primary address**, enter their **Street address**, **City** and **Postal code**, then choose **Country**. **Note:** You can add a second address under **Postal address (optional)**. Once you start it, you need its street, city, postal code and country. 7. ## Save the cardholder [Play from here](#guide-video) Select **Create cardholder**. The window closes, and you can choose the person in the **Create card** window. 8. ## Choose the cardholder [Play from here](#guide-video) Choose the person from **Cardholder**. The card is made out to them, and Vault records you as the person who asked for it. 9. ## Name the card [Play from here](#guide-video) Optional: Enter a name in **Nickname (optional)**, such as Production float or Artist hospitality, so the card is easy to find in lists and in card activity. ## When to choose a physical card [Play from here](#guide-video) Choose a virtual card when the person pays online, over the phone or in an app: its number is ready as soon as the card is issued. Choose a physical card when they pay in person at a till, such as buying supplies on site. A physical card is always made out in the cardholder's name. 10. ## Choose the card type [Play from here](#guide-video) Choose the kind of card from **Card type**. - **Virtual**: A card number to pay with online and in apps, active as soon as it is issued. - **Physical**: A card the person carries, made out in their name. 11. ## Link the event [Play from here](#guide-video) Optional: Choose the event the card is for in **Event (optional)**. Card activity then shows the event beside each payment, and a crew card takes its dates from it. 12. ## Choose what the card is for [Play from here](#guide-video) Under **What is this card for?**, choose the closest match. Each one sets sensible controls, and you can change any of them afterwards. - **Crew card for an event**: The card works from the day before the event starts to the day after it ends, with a daily limit. - **Supplier card**: The card pays one supplier: one kind of business, up to the amount you set and until a date you choose. - **Online subscriptions**: The card works online only, with a monthly limit. - **Your own settings**: You set the limits yourself, with no rules on where or when the card works. ![The Vault Create card with Crew card for an event chosen and its controls open: the dates it works, a daily limit, ways to pay and where it works](https://www.ticketfairy.com/embeds/posters/marketing-vault-cards--crew-card.png) *Create card, a crew card for an event.* 13. ## Enter the limit [Play from here](#guide-video) Enter the amount the choice asks for, such as the **Daily limit** of a crew card, the **Monthly limit** of a subscriptions card, or the **Amount to pay the supplier** of a supplier card. **Note:** A supplier card also asks **What are you paying for?** and when it **Works until**. 14. ## Adjust the controls [Play from here](#guide-video) Optional: Open **Adjust controls** to change **Payments**, **Spending limits**, **Ways to pay**, **Cash withdrawals**, **Where it works** and **When it works**. **Note:** Choose **One payment, then it stops** for a card that pays one deposit. A card needs at least one spending limit and at least one way to pay. 15. ## Check the other options [Play from here](#guide-video) Optional: Open **More options** to choose the **Network**, the **Card purpose (optional)** and an **Internal note (optional)**. Most cards don't need these. 16. ## Select Create card [Play from here](#guide-video) Select **Create card** at the foot of the window. You see "Card created successfully", and the new card appears in **Issued cards**. **Note:** If **Authenticate to continue** opens first, confirm with your second factor and Vault carries on issuing the card. 17. ## Check the card [Play from here](#guide-video) In **Issued cards**, select the card's nickname. **Card information** shows its status, the last four digits and the cardholder's name. ![The Card Information window for an active virtual Visa card, its number hidden, with its card details below](https://www.ticketfairy.com/embeds/posters/marketing-vault-cards--card-details.png) *Brand, Vault, Cards, a card opened from the list.* ## Or have it done for you Fai, your AI teammate, can check sales, update your event or change a ticket when you ask. Fai can issue virtual cards to cardholders you have already added, with a crew, supplier or subscriptions preset and the limits and event you give her. She shows you each card and its controls and asks before she issues anything. You add a cardholder and issue a physical card on the Cards page. The command line lists the cards you have issued, and MCP has no card tools. ### In your dashboard, with Fai ``` Issue a virtual crew card for with a daily limit of from our Vault for ``` ## From your terminal Install the CLI from [our CLI page](https://www.ticketfairy.com/cli), sign in with `ticketfairy auth login`, and choose the brand you are working on with `ticketfairy brand use `. `ticketfairy brand list` and `ticketfairy event list` show the IDs the other commands use. The command line reads the brand's cards: their name, brand, status and last four digits, and each card's limits. You need an owner role for the brand. It cannot add a cardholder or issue a card, and it does not show a card's full number. If it says Vault needs you to confirm it is you, the command stops. Open the card in Vault in the dashboard, confirm it is you there, and read it there. ### List the cards issued on the brand's Vault account, with the id of each ``` ticketfairy vault cards list --brand ``` ### Show one card's spending limits, using an id from the list ``` ticketfairy vault cards get --brand --limits ``` ## Show a card's full number [Play from here](#guide-video) 1. ### Open the card In **Issued cards**, select the card's nickname to open **Card information**. 2. ### Select Show Sensitive Data Select the eye beside the status, labeled **Show sensitive data**, and confirm it's you if Vault asks. The number, expiry and security code appear on the card in a secure view. **Note:** Only owners on the brand can show a card's details, and Vault records each time. Only you can show a card's full details, on the page. Fai, MCP and the command line never show a card number. ## Change a cardholder's details [Play from here](#guide-video) 1. ### Open Manage Cardholders On **Issued cards**, select **Manage cardholders**. **Cardholders** lists each person with their status. ![The Cardholders page with three team members, their email, mobile number and status](https://www.ticketfairy.com/embeds/posters/marketing-vault-cards--cardholders.png) *Brand, Vault, Cards, Manage Cardholders.* 2. ### Update and save Open the menu on the person's row, select **Update**, change their details, then select **Save changes**. You see "Cardholder updated successfully". **Note:** The email stays as it is; the window shows it as "(cannot be changed)". Fai opens the Cardholders page for you. You change the person's details there yourself. ### In your dashboard, with Fai ``` Open the Vault cardholders page for ``` ## Stop a team member's cards [Play from here](#guide-video) 1. ### Delete the cardholder On **Cardholders**, open the menu on the person's row and select **Delete**, then **Delete** in "Delete cardholder?". **Warning:** This closes every card the person holds, and a closed card can't be opened again. Issue a new card if they need one later. Fai opens the Cardholders page for you. You delete the cardholder there yourself, after a confirmation. ### In your dashboard, with Fai ``` Open the Vault cardholders page for ``` ## Questions you might have **Can I freeze a card or change its limits after I issue it?** Yes. Open the card from **Issued cards**, then use **Manage this card** to freeze it, cancel it or change its limits and controls, as Freeze, cancel or change the limits on an event team's Vault card shows. **Why does a cardholder say Pending?** Vault is still checking the person's details. They show **Ready** once the check passes, and a cardholder who is not ready also appears as "Cardholder review needed" in the Action center. **Which money does a Vault card spend?** Cards spend from the brand's Vault account, and Card activity lists every payment each card makes. A payment the account can't cover is declined, and its details in Card activity say so. **Can a promoter or door team member issue cards?** No. Vault is open to the brand's owners only, so ask one of them to issue the card. **Why was a card payment declined?** Open the payment in Card activity. Its details give the reason at the top, such as a card limit being reached, with what to do next. **What do I check when Vault asks me to confirm it's me?** **You are approving** at the top of the check names what you are doing, such as **Create a card**, with the card's nickname. Continue only if they match what you want to do. ## Still have a question? Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## Related guides - [More ways to use Ticket Fairy](https://www.ticketfairy.com/event-ticketing/event-banking) - [Issue Vault cards to your whole event crew at once](https://www.ticketfairy.com/guides/issue-vault-cards-to-your-event-crew) - [Track what your event team spends on Vault cards](https://www.ticketfairy.com/guides/track-vault-spending) - [Open a Vault account to hold your ticket money](https://www.ticketfairy.com/guides/open-a-vault-account) - [See how much of your ticket money you can spend from Vault](https://www.ticketfairy.com/guides/read-your-vault-balances) - [Can you hold and spend your ticket money without a separate bank?](https://www.ticketfairy.com/guides/hold-and-spend-your-ticket-money-in-one-place) - [Open a Vault account for event money with the older setup form](https://www.ticketfairy.com/guides/open-a-vault-account-with-the-older-setup-form) - [Every Ticket Fairy guide](https://www.ticketfairy.com/guides) ## Do this on your own event Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) The Ticket Fairy, Inc. is a fintech company and technology platform. The Ticket Fairy, Inc. is not a bank, financial institution, or regulated financial services provider. Vault banking services are provided through regulated banking partners. Ticket Fairy is not a direct lender and does not make credit decisions. Ticket Fairy acts solely as a technology provider, connecting event businesses with third-party lending partners. All funding decisions, terms, and conditions are determined by the respective lending partners. ## Sell tickets with Ticket Fairy Start free with unlimited events and no monthly fee, and choose a paid plan when you need more. - Set up your event in minutes - Free events are free - Fai, your AI teammate, is built in [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## See it on a call Book a demo and we will show you how Ticket Fairy handles your kind of event. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/event-ticketing/event-banking) ### Tips for selling more tickets Practical advice from working event organizers, and every new guide as it is published. We respect your privacy. Unsubscribe anytime. --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. 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