--- title: "Mark a supplier you pay every event as trusted | Ticket Fairy Guides" description: "Give a venue or supplier you pay for every event trusted status in Vault, so payments to them ask for fewer security checks. One owner asks for it, a 24-hour cooling period runs, and a second owner approves it." canonical: "https://www.ticketfairy.com/guides/trust-a-payout-recipient" --- 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guides](https://www.ticketfairy.com/guides) 3. Mark a supplier you pay every event as trusted Vault and Capital # Mark a supplier you pay every event as trusted Promoters and venue teams pay the same production company, venue or agent show after show. With trusted status, those payments go with fewer security checks, and two people on your team have to agree before it's switched on. Takes: 6 minutes [Watch the video: Mark a supplier you pay every event as trusted](https://d3lcdr963b5ubl.cloudfront.net/uploads/guides/video/trust-a-payout-recipient/ad371c9d13e0bf070603a7424d199165b026e6c7d4f3e20d6991ea453fc119b9/4fd62b4615da88cf/guide.mp4) · [English](https://www.ticketfairy.com/resources/captions/guides/guide-trust-a-payout-recipient-4fd62b4615da.vtt) ***Watch how it's done** 3 min 41 s, with captions.* - [Open Recipients](#step-1) - [Check the supplier's saved details](#step-2) - [Select Request trusted status](#step-3) - [Enter a note for the approver](#step-4) - [Start the cooling period](#step-5) - [The 24-hour cooling period](#step-6) - [Ask a second owner to approve](#step-7) - [Select Approve trusted status](#step-8) - [Compare the details and approve](#step-9) - [Check the supplier shows as Trusted](#step-10) ## Before you start - You're an owner on the brand, and a second owner can approve after you. Whoever asks for trusted status can't approve it. - Vault is switched on for the brand and the account has finished setup, so **Recipients** is in the Vault menu. Ask Ticket Fairy support to switch Vault on if it is off. - The supplier is already saved as a recipient, from a transfer or from the Recipients page. - Whoever approves has their second factor to hand, because approving asks them to confirm it's them. 1. ## Open Recipients [Play from here](#guide-video) Pick the brand, open **Vault**, then select **Recipients**. **Note:** The Security column shows where each recipient stands, from **Standard authentication** to **Trusted**. ![The Vault Recipients page with a trusted venue, a supplier on standard authentication, one in its cooling period and one awaiting approval](https://www.ticketfairy.com/embeds/posters/marketing-vault-recipients--recipient-security.png) *Vault, Recipients.* 2. ## Check the supplier's saved details [Play from here](#guide-video) Select the supplier's name to open **Recipient details**, and compare the bank account with the supplier's own invoice or a call to someone you know there. **Note:** With trusted status, payments to this account go with fewer checks, so check that the account is the right one before you ask for it. ![The Recipient details for a production supplier, with its company, address and US bank account details](https://www.ticketfairy.com/embeds/posters/marketing-vault-recipients--recipient-details.png) *Recipients, Recipient details.* 3. ## Select Request trusted status [Play from here](#guide-video) Close the details, open the menu at the end of the supplier's row and select **Request trusted status**. The **Request trusted status** dialog opens. ![The Request trusted status dialog for a sound and lighting supplier, with the 24-hour cooling period explained and a note for the approver entered](https://www.ticketfairy.com/embeds/posters/marketing-vault-recipients--request-trust.png) *Recipients, Request trusted status.* 4. ## Enter a note for the approver [Play from here](#guide-video) Optional: In **Note for the person approving (optional)**, enter anything the approver should know, such as why you pay this supplier every event. **Note:** If you leave it blank, Vault notes that trusted status was requested for regular payments to this recipient. The note is kept with the request in the Vault security history, which the brand's owners share. 5. ## Start the cooling period [Play from here](#guide-video) Select **Start cooling period**. The supplier's row shows **Cooling period** in the Security column. **Note:** Vault confirms that the request was created. A different brand owner can approve it after the cooling period. ## The 24-hour cooling period [Play from here](#guide-video) Nobody can approve the request for 24 hours after it's made, which gives your team time to spot a request that shouldn't be there. During that time any owner, you included, can still reject it, and after it the row shows **Awaiting approval**. 6. ## Ask a second owner to approve [Play from here](#guide-video) Tell another owner on the brand that the request is ready for them once the cooling period ends. 7. ## Select Approve trusted status [Play from here](#guide-video) If you're the second owner, open the menu at the end of the supplier's row and select **Approve trusted status**. The dialog says when the cooling period ended. **Note:** The option appears only once the row shows Awaiting approval, and never for the person who made the request. ![The Approve trusted status dialog for a lighting technician, showing when the security cooling period ended](https://www.ticketfairy.com/embeds/posters/marketing-vault-recipients--approve-trust.png) *Recipients, Approve trusted status.* 8. ## Compare the details and approve [Play from here](#guide-video) Compare the saved details with a source you trust, then select **Authenticate and approve** and complete the security check. **Note:** If the supplier's bank details were edited after the request, approval stops with "The recipient details changed after trust was requested. Review the new details and create a new request." 9. ## Check the supplier shows as Trusted [Play from here](#guide-video) Back on Recipients, check that the Security column shows **Trusted** for the supplier. ## Or have it done for you Fai, your AI teammate, can check sales, update your event or change a ticket when you ask. Owners ask for, approve and remove trusted status themselves in the dashboard, because each one changes how payments to a supplier are checked. Fai can open Recipients in Vault for you. ### In your dashboard, with Fai ``` Open the Vault recipients for ``` ## Reject a trust request [Play from here](#guide-video) 1. ### Select Reject trust request Open the menu at the end of the supplier's row and select **Reject trust request**. **Note:** Any owner can reject a request while it's in its cooling period or awaiting approval, including whoever made it. 2. ### Enter why and reject In **Rejection reason**, enter what couldn't be checked, in at least 10 characters, then select **Reject request**. **Note:** The supplier goes back to **Standard authentication**, and anyone can ask for trusted status again later. An owner rejects a request in the dashboard. Fai can open Recipients in Vault for you. ### In your dashboard, with Fai ``` Open the Vault recipients for ``` ## Remove trusted status [Play from here](#guide-video) 1. ### Select Revoke trusted status Open the menu at the end of the trusted supplier's row and select **Revoke trusted status**. 2. ### Enter why and revoke In **Revocation reason**, enter why you're removing it, in at least 10 characters, then select **Authenticate and revoke** and complete the security check. **Note:** Payments to the supplier use the normal security checks again once Vault confirms the change. An owner removes trusted status in the dashboard, with a security check. Fai can open Recipients in Vault for you. ### In your dashboard, with Fai ``` Open the Vault recipients for ``` ## Questions you might have **What happens if I change a trusted supplier's bank details?** When you save the edit, Vault removes trusted status at the same time, so payments to the new account go back to the normal security checks straight away. Ask for trusted status again if you still pay them every event. **Why can't I approve my own request?** Trusted status needs two different people, so whoever asks for it can't approve it. Ask another owner on the brand to approve it once the cooling period ends. **Why does a recipient show Review required?** The recipient has a trust setting with no matching approval in Vault, so payments to them are blocked. Open the row menu and select **Remove old trusted status**, then ask for trusted status again the usual way. **Does a trusted supplier skip every security check?** No. Payments to a trusted supplier ask for fewer checks, and Vault can still ask you to confirm it's you when it needs to. **Can I make a new supplier trusted as I add them?** No. Every new recipient starts on standard authentication. Save them first, then ask for trusted status from the Recipients page. **Can Fai approve trusted status for me?** No. Trusted status changes how payments to a supplier are checked, so two owners do it themselves in the dashboard. Ask Fai to open Recipients and she takes you there. **What do I check when Vault asks me to confirm it's me?** **You are approving** at the top of the check says **Trust a recipient** with the recipient's name. Continue only if they match what you want to do. ## Still have a question? Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## Related guides - [More ways to use Ticket Fairy](https://www.ticketfairy.com/features/vault) - [Pay your event suppliers from Vault](https://www.ticketfairy.com/guides/pay-suppliers-from-your-vault) - [See how much of your ticket money you can spend from Vault](https://www.ticketfairy.com/guides/read-your-vault-balances) - [Secure the account that runs your events](https://www.ticketfairy.com/guides/secure-your-account) - [Open a Vault account to hold your ticket money](https://www.ticketfairy.com/guides/open-a-vault-account) - [Open a Vault account for event money with the older setup form](https://www.ticketfairy.com/guides/open-a-vault-account-with-the-older-setup-form) - [See what each event earned in Vault](https://www.ticketfairy.com/guides/see-what-your-event-earned) - [Every Ticket Fairy guide](https://www.ticketfairy.com/guides) ## Do this on your own event Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) The Ticket Fairy, Inc. is a fintech company and technology platform. The Ticket Fairy, Inc. is not a bank, financial institution, or regulated financial services provider. Vault banking services are provided through regulated banking partners. Ticket Fairy is not a direct lender and does not make credit decisions. Ticket Fairy acts solely as a technology provider, connecting event businesses with third-party lending partners. All funding decisions, terms, and conditions are determined by the respective lending partners. ## Sell tickets with Ticket Fairy Start free with unlimited events and no monthly fee, and choose a paid plan when you need more. - Set up your event in minutes - Free events are free - Fai, your AI teammate, is built in [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## See it on a call Book a demo and we will show you how Ticket Fairy handles your kind of event. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/features/vault) ### Tips for selling more tickets Practical advice from working event organizers, and every new guide as it is published. We respect your privacy. Unsubscribe anytime. --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. 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